2nd Line Helpdesk Support|£26,000 - £30,000 | Chester (Hybrid) Hiring for a 2nd Line Helpdesk Support for a global SaaS company in Chester. There are looking for someone to join the helpdesk, helping to ensure that the team meet their users’ expectations in providing support. The role has a varied working pattern. Some weeks 5 days in the office, some weeks remote, with a varied team rota covering the hours between 6am and 6pm. They are a social team with good technologies. The Skills Needed Analyse and troubleshooting skills SQL knowledge Database administration knowledge Ability to creating and run SQL queries Customer Service skills with good communications in English, both verbal and written Knowledge in Operation and support for IOS, Windows and Android Role: Technical Support Problem Diagnosis and Resolution Database Administration Customer Service Work closely with the 1st line support, hardware support and production teams Project Support Continuous Improvement What You Will Get Salary - £26,000 - £30,000 Basic Hybrid Working - Very varied working pattern Apply if interested