Industry leading business within their industry Service & After-sales Manager Engineering & Manufacturing focused £47,000 - £52,000 plus bonus Doncaster - On-site Client Details Page Group are working in partnership with an industry leading Engineering & Manufacturing business within the Plant & Machinery space. This is a newly created role that will be the face of the business to customers for all things post sale including Service, Repairs and Parts Description Responsibility and leadership of the service function Plan, manage and assign workload across the team focused on Service, Repairs and Breakdowns Implement and own the end to end service process Develop and embed service policy and procedures Plan and arranged bookings for electrical and mechanical engineers Manage varying and strict customer SLA's ensuring works are carried out within agreed timescales Responsibility for warranty claims management Provide reporting on Service Operations KPI's Ensure the internal service function manage all available resource to cover proactive servicing requirements along with reactive repairs and breakdown Profile Experience in a similar service, customer service or after-sales role Experience working with or planning works for engineers Experience within a manufacturing or focused environments Ability to work in a times sensitive environment Management of varying SLA's across a customer base Job Offer Doncaster based on-site 40 hours Monday to Friday £47,000 - £52,000 depending on experience Company Bonus Free Parking Company Pension