Job summary PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL APPLICANTS NEED NOT APPLY Our Carer Experience Lead will be part of our Patient and Carer Experience and Engagement Team. The role involves providing tools, structure, and strategic direction to identify, involve, and support unpaid carers in our mental health, learning disability, and autism services. The focus will be on implementing the Triangle of Care Standards and other initiatives to improve our work with carers and amplifytheir voices in our organisation. Main duties of the job As part of our Patient and Carer Experience and Engagement Team, you will lead and project manage initiatives to implement the Triangle of Care Standards and other strategic projects, ensuring carers have a strong and impactful voice in our organization. If you are committed to making a difference and have the skills to drive positive change, we encourage you to apply. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our PennineCarePeople and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. Date posted 05 March 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 311-H722-24-B Job locations Pennine Care Trust Headquarters 225 Old St Ashton-uder-Lyne OL6 7SR Job description Job responsibilities Main Duties and Responsibilities Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care. Identify and develop ways to gather carers' and patients' experience and engage them in co-design and improvement work including coordinating and hosting forums. Support carers' engagement in involvement opportunities and improvementinitiatives across our Trust, providing them with support in these activities. Manage the development and delivery of our Trusts Carer AwarenessTraining, ensuring it remains co-produced and co-delivered. Lead plans and project teams to complete our Trusts Triangle of Care self assessments across our services. Produce reports, including an annual Triangle of Care report, detailing our Trusts progress in identifying, supporting, and engaging with unpaid carers. Attend Trust carer forums, including Triangle of Care implementation groups, to offer subject matter expertise and lead Trust-wide work. Support our Carer Co-Chair by overseeing the preparation of papers for ourTrust-wide Triangle of Care Steering Group. Establish and host a community of practice for Carer Champions across our services. Provide supervisory support and subject matter expertise for colleagues in Carer Champion and carer support roles. Lead Trust-wide projects to embed the Triangle of Care standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements. Develop reporting on carers' experiences within our Trust. Oversee the production of datasets related to carer experience and use thedata to inform improvement and transformation work. Support carers' involvement in our Trusts implementation of the Patient and Carer Race Equality Framework. Support the ongoing development of recording carer input in our electronic patient records. Analyse complex documents, such as national policy/consultation documents,and identify recommendations for our Trust.Relationships Provide ongoing support to patients, their families, carers, and the public who wish to be more actively involved in our carer workstream Develop relationships within our localities to support our Trusts engagement with unpaid carers and engage carers from diverse communities and services. Establish and maintain relationships with carer support services andcommunity groups, involving them in our Trusts work. Promote and facilitate collaborative working with other local agencies whenworking with service users and carers. Maintain effective relationships with key staff responsible for involving carers in care delivery within our services. Create a culture of learning from carers, seeking their feedback, and engaging them in our Trusts improvement and transformation work. Work effectively with colleagues, including our Communications Team, to share carer messages, updates, and opportunities. Leadership Be a champion for the involvement and engagement of unpaid carers across our Trust. Be an enthusiastic and available resource for colleagues, supporting and motivating staff members with knowledge about the Triangle of Carestandards and our Trusts approach to involving and engaging unpaid carers. Attend and represent our Trust at external meetings related to our carer agenda, including regional and national Triangle of Care and carer forums. Promote and facilitate collaborative working with other local agencies when working with service users and carers. Communication Attend and contribute to relevant internal and external meetings, conveying information in a way that overcomes barriers to understanding or agreement. Prepare written reports. Maintain effective communication with your line manager. Use interpersonal and communication skills effectively in meetings andforums where people may express different views, managing conflict andenabling change. Communicate appropriately to the audience, considering their background, culture, and understanding of the matter. Planning, Organisational, and Administrative Skills Lead improvement projects, as agreed and supported by your line manager, using project management skills. Manage costs and payments for lived experience participation, events, and materials within an agreed budget Work collaboratively in developing and implementing our Trust-wide carerprogram, involving all key stakeholders. Maintain project plans for clear, concise reporting of progress and shared understanding among all involved. Use excellent IT skills and knowledge of software packages for managing projects, data collection, presentations, and producing leaflets and posters. Job description Job responsibilities Main Duties and Responsibilities Contribute to developing and delivering strategic and operational objectives related to carers, including the Trusts ongoing membership and accreditation with the Triangle of Care. Identify and develop ways to gather carers' and patients' experience and engage them in co-design and improvement work including coordinating and hosting forums. Support carers' engagement in involvement opportunities and improvementinitiatives across our Trust, providing them with support in these activities. Manage the development and delivery of our Trusts Carer AwarenessTraining, ensuring it remains co-produced and co-delivered. Lead plans and project teams to complete our Trusts Triangle of Care self assessments across our services. Produce reports, including an annual Triangle of Care report, detailing our Trusts progress in identifying, supporting, and engaging with unpaid carers. Attend Trust carer forums, including Triangle of Care implementation groups, to offer subject matter expertise and lead Trust-wide work. Support our Carer Co-Chair by overseeing the preparation of papers for ourTrust-wide Triangle of Care Steering Group. Establish and host a community of practice for Carer Champions across our services. Provide supervisory support and subject matter expertise for colleagues in Carer Champion and carer support roles. Lead Trust-wide projects to embed the Triangle of Care standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements. Develop reporting on carers' experiences within our Trust. Oversee the production of datasets related to carer experience and use thedata to inform improvement and transformation work. Support carers' involvement in our Trusts implementation of the Patient and Carer Race Equality Framework. Support the ongoing development of recording carer input in our electronic patient records. Analyse complex documents, such as national policy/consultation documents,and identify recommendations for our Trust.Relationships Provide ongoing support to patients, their families, carers, and the public who wish to be more actively involved in our carer workstream Develop relationships within our localities to support our Trusts engagement with unpaid carers and engage carers from diverse communities and services. Establish and maintain relationships with carer support services andcommunity groups, involving them in our Trusts work. Promote and facilitate collaborative working with other local agencies whenworking with service users and carers. Maintain effective relationships with key staff responsible for involving carers in care delivery within our services. Create a culture of learning from carers, seeking their feedback, and engaging them in our Trusts improvement and transformation work. Work effectively with colleagues, including our Communications Team, to share carer messages, updates, and opportunities. Leadership Be a champion for the involvement and engagement of unpaid carers across our Trust. Be an enthusiastic and available resource for colleagues, supporting and motivating staff members with knowledge about the Triangle of Carestandards and our Trusts approach to involving and engaging unpaid carers. Attend and represent our Trust at external meetings related to our carer agenda, including regional and national Triangle of Care and carer forums. Promote and facilitate collaborative working with other local agencies when working with service users and carers. Communication Attend and contribute to relevant internal and external meetings, conveying information in a way that overcomes barriers to understanding or agreement. Prepare written reports. Maintain effective communication with your line manager. Use interpersonal and communication skills effectively in meetings andforums where people may express different views, managing conflict andenabling change. Communicate appropriately to the audience, considering their background, culture, and understanding of the matter. Planning, Organisational, and Administrative Skills Lead improvement projects, as agreed and supported by your line manager, using project management skills. Manage costs and payments for lived experience participation, events, and materials within an agreed budget Work collaboratively in developing and implementing our Trust-wide carerprogram, involving all key stakeholders. Maintain project plans for clear, concise reporting of progress and shared understanding among all involved. Use excellent IT skills and knowledge of software packages for managing projects, data collection, presentations, and producing leaflets and posters. Person Specification Education / qualifications Essential Knowledge of carer involvement in mental health, autism and learning disability care provision acquired through degree or equivalent training and experience Evidence of continuous professional development. Short Courses and experience to post graduate diploma level Desirable Project management qualification such as PRINCE2 or equivalent experience Leadership/ Management qualification Experience Essential Demonstrable experience of working in a role with a focus on supporting carers Experience of working within a role with a focus on quality improvement in relation to carer/patient experience. Experience of working across diverse communities, giving a voice to groups that may not be traditionally listened to Experience of project management leadership within a defined approach Experience of leading, and governance of, the involvement and engagement of service users and carers in a variety of ways including consultation, co-production and quality improvement Demonstrable experience of producing detailed reports and documents Experience of contributing to the development of strategies, policies and guidance within a healthcare setting. Demonstrable experience of managing challenging situations where involved parties hold different views, motivations and desired outcomes. Demonstrate experience of using lessons learnt to develop best practise. Demonstrable experience of working in effective partnerships with service users, carers, staff and other stakeholders Desirable Demonstrable experience of partnership working across organisations Lived experience as a current or former carer. Demonstrable experience of involvement in service redesign projects Experience of working within mental health, learning disability and autism services Knowledge Essential Knowledge of carers' roles, responsibilities and rights in the context of mental health, learning disability and autism services Knowledge of the Triangle of Care Standards Knowledge and understanding of quality improvement, Knowledge of the national carers' agenda Desirable Experience of researching and interpreting best practice as well as its relevance to successfully achieve service development and delivery. Skills and abilities Essential Effective communication skills with a range of stakeholders. Able to work effectively as part of a team and to work collaboratively with others. Ability to engage and influence others. Ability to invite challenge to own understanding and perspective and act on feedback received. Ability to work under pressure, prioritising tasks and workload effectively in light of competing deadlines. Able to solve problems creatively and work on own initiative. Facilitation and training skills and ability to work with a group of mixed stakeholders. Ability to anticipate/analyse the impact of local, regional and national developments in the context of our Trust in a national developments in the context of our Trust. Excellent attention to detail in all forms of communication and analysis. Ability to analyse and interpret highly complex information. Ability to manage and handle sensitive information and difficult messages in an effective and empathic way. Ability to handle conflict in a constructive manner. IT skills and ability with software packages required for data collection, presentations and the production of materials such as leaflets and posters. Proactively considers own wellbeing and take action to support resilience. Work related circumstances Essential Ability to work outside traditional office hours to facilitate engagement activities at times that suit carers and service users. Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs. Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies. Appointments to regulated and controlled activities require an enhanced DBS disclosure. Person Specification Education / qualifications Essential Knowledge of carer involvement in mental health, autism and learning disability care provision acquired through degree or equivalent training and experience Evidence of continuous professional development. Short Courses and experience to post graduate diploma level Desirable Project management qualification such as PRINCE2 or equivalent experience Leadership/ Management qualification Experience Essential Demonstrable experience of working in a role with a focus on supporting carers Experience of working within a role with a focus on quality improvement in relation to carer/patient experience. Experience of working across diverse communities, giving a voice to groups that may not be traditionally listened to Experience of project management leadership within a defined approach Experience of leading, and governance of, the involvement and engagement of service users and carers in a variety of ways including consultation, co-production and quality improvement Demonstrable experience of producing detailed reports and documents Experience of contributing to the development of strategies, policies and guidance within a healthcare setting. Demonstrable experience of managing challenging situations where involved parties hold different views, motivations and desired outcomes. Demonstrate experience of using lessons learnt to develop best practise. Demonstrable experience of working in effective partnerships with service users, carers, staff and other stakeholders Desirable Demonstrable experience of partnership working across organisations Lived experience as a current or former carer. Demonstrable experience of involvement in service redesign projects Experience of working within mental health, learning disability and autism services Knowledge Essential Knowledge of carers' roles, responsibilities and rights in the context of mental health, learning disability and autism services Knowledge of the Triangle of Care Standards Knowledge and understanding of quality improvement, Knowledge of the national carers' agenda Desirable Experience of researching and interpreting best practice as well as its relevance to successfully achieve service development and delivery. Skills and abilities Essential Effective communication skills with a range of stakeholders. Able to work effectively as part of a team and to work collaboratively with others. Ability to engage and influence others. Ability to invite challenge to own understanding and perspective and act on feedback received. Ability to work under pressure, prioritising tasks and workload effectively in light of competing deadlines. Able to solve problems creatively and work on own initiative. Facilitation and training skills and ability to work with a group of mixed stakeholders. Ability to anticipate/analyse the impact of local, regional and national developments in the context of our Trust in a national developments in the context of our Trust. Excellent attention to detail in all forms of communication and analysis. Ability to analyse and interpret highly complex information. Ability to manage and handle sensitive information and difficult messages in an effective and empathic way. Ability to handle conflict in a constructive manner. IT skills and ability with software packages required for data collection, presentations and the production of materials such as leaflets and posters. Proactively considers own wellbeing and take action to support resilience. Work related circumstances Essential Ability to work outside traditional office hours to facilitate engagement activities at times that suit carers and service users. Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs. Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies. Appointments to regulated and controlled activities require an enhanced DBS disclosure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Pennine Care NHS FT Address Pennine Care Trust Headquarters 225 Old St Ashton-uder-Lyne OL6 7SR Employer's website https://www.penninecare.nhs.uk (Opens in a new tab)