The London Governance & Compliance Academy (LGCA) is seeking an experienced Business Development Manager to be based in its London, UK offices.
LGCA is a learning provider specialising in governance, risk, and compliance and is a member of The European Institute of Management and Finance Group, one of Europe’s leading providers for certified and executive education, eLearning, and bespoke learning solutions in the financial sector.
The Business Development Manager will be part of a team that builds and maintains strong relationships with clients, offering support and guidance throughout their students’ journeys.
Responsibilities
Working as part of a dedicated team, you will support, nurture, and develop our students via a range of contact methods to enhance their professional development and employability.
Service Delivery
* Manage all inbound queries from existing and prospective students via telephone, live chat, email, and social media, maintaining and improving student satisfaction.
* Enrol students on LGCA’s various courses/exams where required.
* Assist students with any online portal (LGCA LMS system), mobile app, and client reporting queries, escalating to 2nd line where necessary.
* Manage LGCA’s FAQs on the website, updating accordingly and reacting to student feedback.
* Manage student complaints in a timely manner, escalating where needed and following LGCA complaint procedures.
* Complete administrative duties: processing payment plans and supporting with outbound calls where required.
Revenue Generation
* Identify opportunities to generate revenue by upselling and cross-selling LGCA products.
* Identify prospective students and log them onto the data capture system, enrolling where possible.
* Identify potential new clients from inbound enquiries and forward leads to Client Services.
* Support the development and improvement of the student journey by reporting back on any issues or trends.
You will also carry out other duties within the broad scope and spirit of your role, as requested by your manager. Our business is continuously evolving, so your job description will evolve too.
Qualifications
* A student-centric, service culture attitude.
* Excellent written and verbal communication skills.
* Excellent relationship building skills.
* Excellent presentation skills.
* Ability to provide appropriate feedback to students against defined standards.
* Ability to hold professional and developmental review meetings and set realistic objectives.
* The ability to effectively plan, organise, and prioritise workload.
* The ability to work well in a team and be collaborative.
* Excellent computer/IT skills.
* Self-motivated.
We offer a competitive remuneration package, performance-related discretionary bonus, and flexible working may be possible upon agreement with LGCA’s management. Other benefits will be offered to the successful candidate based on qualifications and experience.
Thank you for submitting your application. We will contact you shortly!
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