The role as Warehouse Operative and as such the warehouse leadership team, is hugely variable with fluency across warehouse departments, you can be placed across any of the multiple operational areas. As a Supervisor your role includes a lot of variety! Working closely with the warehouse management team, you directly support both permanent and agency warehouse operatives ensuring they have sufficient training and support to perform to the expected standards whilst maintaining awareness of health and safety and safe operating procedures at all times. Usually allocated to an area of the warehouse, you will guide the day-to-day operations of the area, utilising the Team leaders for their operational strengths, ensuring any problems are troubleshooted and escalated as necessary.
In addition to Team Leader responsibilities, you would also be responsible for:
* Shortlisting and conducting interviews (alongside HR) for agency to become permanent Pricecheck employees.
* Conducting probationary review meetings for all employees once they reach four months service, on a permanent contract (with assistance from HR).
* Reviewing employee performance and holding meetings as appropriate to discuss performance/general feedback.
* Escalating any concerns as necessary to the management team or HR as needed.
* Chairing investigatory meetings as and when necessary, with support from HR and the leadership team.
* Chairing formal hearings as required by HR (absence and disciplinary proceedings).
* Keeping up to date on all changes/updating and advising Team Leaders as necessary to enable them to perform as needed.
* Coaching and mentoring of Team Leaders, supporting in the transition from Warehouse Operative to Team Leader; seeking training as needed.
* Acting as a role model; following company policies and procedures, monitoring the completion of safe systems of work and suggesting amends as required.
* Maintaining confidentiality (whilst understanding the need of escalation) and maintaining trust amongst the team.
* Continuously reviewing operations; what could be improved/developed upon and providing feedback to the management team.
* Upholding administration security at all times, ensuring key documents are stored correctly for example, the RDT checks, any personal conversations or other important files.
* Monitoring PeopleXD; authorising annual leave requests, absences and overtime as necessary. Ensuring delegation is set up to cover any periods of leave.
* Support and working as part of the wider warehouse management team, assisting all areas as and when required.
* Ad-hoc tasks as required to meet the need of the team and wider company.
Our Supervisors are expected to demonstrate commitment to providing an excellent service to all stakeholders (office, warehouse and external). They will be inquisitive with regards to learning and promote our company core values at all times. In addition, they must demonstrate the following:
* Confident communicator with the ability to engage and motivate the team.
* Demonstrates adaptability – willing to learn and support where required.
* Strong problem-solving capabilities with the desire and tenacity for constant improvement.
* Ability to operate at pace under pressure, whilst not sacrificing quality and accuracy.
* Good time management skills with the ability to meet deadlines.
* Commercial awareness and understanding of business drivers.
* Demonstrates good teamwork ethic, being flexible to support team requirements.
* Proactive in using initiative; demonstrating a willingness to learn and develop skills to maintain reputation as a department/company.
* Acts professionally at all times, with the business in mind; seen as a go-to person for support and guidance from the team and others across the business.
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