JOB PURPOSE:
Builds, motivates, and develops a team of store colleagues to deliver excellent, personalised customer service, in order to achieve the store’s financial goals.
KEY RESPONSIBILITIES:
1. Team leadership: Motivates, challenges, and supports each colleague to achieve the store’s quarterly goals, ensuring that the team is ready, excited, and amazing for each customer, and engaged to deliver their best.
2. Team development: Builds and continually develops a team of trained, passionate, and flexible colleagues who are fully confident in their roles, multi-skilled across all store products, thereby offering a positive, seamless service to each customer.
3. Customer service: Creates an inviting, welcoming in-store experience, and encourages the team to make friends with each customer, properly understanding their needs, so that every customer receives the right outcome, product, or service for their individual situation.
4. Operational compliance: Manages the team and oversees the store in line with regulatory requirements, company policies and latest operating procedures, in order to deliver a safe, secure, and compliant store environment that properly protects our people, customers and property.
5. Financial management: Drives store performance against key targets and uses budgeted hours to optimise service levels/cover, so that the store consistently achieves its financial goals.
6. Area contribution: Makes an active, supportive contribution to the wider area team, and thinks bigger than own store and personal performance, in order to ensure the whole business succeeds.
7. Projects & initiatives: Implements projects (e.g., new products, ways of working or policies/procedures), communicating clearly and positively with the team so that disruption is minimised and changes land successfully with customers and colleagues.
ESSENTIAL REQUIREMENTS:
* Is energised by opening the doors each morning, gets a kick out of a busy shop floor, and loves watching new and experienced colleagues connect with their customers.
DESIRABLE REQUIREMENTS:
* Store management experience.
* Customer service experience.
* People management experience.
TOTAL HOURS: 37.5hr
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