Key Responsibilities: Ensure an optimised patient experience through efficient service delivery. Lead on achieving inpatient and outpatient waiting list targets. Support service improvement plans aligned with national and Trust priorities. Improve clinic booking and theatre utilisation, ensuring best use of resources. Work with booking teams to manage outpatient waiting times effectively. Implement and monitor KPIs related to service performance. Manage consultant timetables, outpatient templates, and theatre sessions. Support the implementation of one-stop shop patient pathways and enhanced triage via e-RS. Ensure compliance with infection control and prevention practices. Deputise for senior managers as required. Service Development & Delivery: Review and manage consultant clinic templates for full utilisation. Support service transformation with Integrated Care Systems (ICS) and MSK services. Work with clinicians to explore innovative service models such as virtual clinics. Review follow-up services and recommend improvements. Financial & Resource Management: Support budget tracking and variance reporting. Ensure income is correctly assigned and track financial performance. Implement control measures for financial sustainability. Human Resource Management: Manage administrative and support staff within the service. Lead on recruitment, training, and appraisal of staff. Monitor and manage staff absence rates. Ensure adherence to Trust policies and procedures. General Management: Maintain effective administrative processes to optimise patient access. Ensure clear communication of business processes to relevant staff. Support access target delivery by managing consultant leave and capacity. Investigate patient complaints, analyse root causes, and recommend improvements. What Were Looking For: Strong leadership and management experience in healthcare. Experience in service improvement and patient pathway management. Excellent problem-solving, communication, and organisational skills. Ability to work collaboratively with multi-disciplinary teams. A proactive approach to delivering high-quality patient care.