Job Description
Soft Services Manager – Facilities Management - Edinburgh\n\nFM Search & Select is working with a leading facilities management provider to recruit an experienced Soft Services Manager. This mobile role will oversee a multi-client portfolio across the East of Scotland, ensuring the highest standards of service delivery across a range of sites. This is a fantastic opportunity for a hands-on, people-focused professional with a background in soft services and team management.\n\nPackage:\n\n * \n\n £32,000 – £35,000 (depending on experience)\n\n * \n\n Company car with fuel card\n\n * \n\n 25 days annual leave + bank holidays\n\n * \n\n Early finish on Fridays\n\n * \n\n Option of flexible working hours\n\n * \n\n Company pension scheme\n\n * \n\n Ongoing training & career development opportunities\n\nResponsibilities:\n\n * \n\n Lead and manage soft service delivery across multiple client sites for cleaning.\n\n * \n\n Supervise and support on-site teams, ensuring high performance and staff engagement\n\n * \n\n Conduct regular site visits to audit standards, provide coaching, and maintain compliance\n\n * \n\n Build and maintain strong relationships with clients, acting as the key point of contact\n\n * \n\n Oversee rota planning, training, onboarding, and staff development\n\n * \n\n Ensure delivery of services in line with SLAs and KPIs\n\n * \n\n Identify areas for service improvement and operational efficiency\n\n * \n\n Uphold all health & safety protocols and company procedures\n\nQualifications & Skills:\n\n * \n\n Proven experience in soft services supervisory or management across multi-site environments\n\n * \n\n Strong leadership skills with the ability to motivate remote teams\n\n * \n\n Confident communicator with strong client-facing experience\n\n * \n\n Full UK Driving Licence (essential for mobile working)\n\n * \n\n Excellent organisation and time management skills\n\n * \n\n Understanding of FM compliance and H&S legislation\n\n * \n\n Proactive, solutions-focused, and adaptable to change\n\n * \n\n Strong IT skills is essential\n\nInterested?
Apply today or contact Maxine McGrath at FM Search & Select to find out more