We currently have an exciting opportunity for a Supporting Retirement Living Officer to join our successful Retirement Living team on a permanent basis to monitor the local authority portal for appropriate care packages. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role
As a Supporting Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety, and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors.
Key Responsibilities:
1. Provide effective Enhanced Housing Management service to residents.
2. Manage and supervise maintenance, health and safety, and cleanliness within retirement housing schemes.
3. Act as the main point of contact for residents and visitors, ensuring excellent customer service.
Minimum Requirements:
1. Experience of working in a customer-focused environment.
2. Experience of taking a hands-on approach to solving problems.
3. Good organisational skills.
4. Competent in using IT packages including Microsoft Word, Outlook, Excel, etc.
5. Ability to work effectively under pressure.
6. Excellent verbal, written, and face-to-face communication skills.
7. Full UK Driving Licence and access to your own vehicle as travel across the county will be required.
Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently. Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers' homes, lives, and communities.
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