HR BP Principle Duties and Responsibilities : Act as a patient management consultant to customers and field staff Proactively follow up with customers and peers on all issues identified during shift activities until resolution is achieved Maintain a high level of expertise in all approved clinical and technical techniques Uphold a patient first customer service focus Document all completed activities in Salesforce Identify and record internal and external training needs in Salesforce Provide clinical resources to the customer and field team Maintain and carry out the Plan of Care Oversee all active patients on support to ensure a proper check-in and daily updates are complete Monitor and analyze all Salesforce case entries for accuracy and clinical description Communicate with appropriate resources to ensure each patient and customer receive optimal support Ensure quality tracking by identifying and completing Complaint Intake reports Secondary Responsibilities Assist Advanced Trainers with training for our customers Assist with quality, product development and educational projects as needed Participation in trainings and certification programs for the field Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability. Visit us on Coloplast.com. Watch the film. Follow us on LinkedIn. Like us on Facebook. 51160 LI-CO