Job Ref: ILH5582
Branch: Cliveden House
Location: Cliveden House, Maidenhead
Salary/Benefits: Competitive salary + service charge + excellent company benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 31/01/2025
Closing date: 16/03/2025
Cliveden House
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.
What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable.
Spa Receptionist
Cliveden House is currently seeking a welcoming and guest-focused Spa Receptionist to join our spa team. As a Spa Receptionist, you will play a pivotal role in creating a serene and enjoyable experience for our spa guests.
Responsibilities:
* Greet spa guests warmly and assist with check-in processes, ensuring a seamless and calming experience
* Manage spa bookings and appointments efficiently, providing detailed information about available services
* Respond to inquiries about spa treatments, facilities, and wellness programs
* Coordinate with the spa team to ensure the smooth flow of appointments and services
* Assist in maintaining a serene and organised spa reception and boutique area
* Uphold high standards of customer service, ensuring guest satisfaction throughout their visit
What’s in it for you?
* Competitive Salary
* £5,500 estimated annual Tronc (non-contractual)
* Commission on products sales
* 29 days of annual leave, including bank holidays
* Regular team gatherings and appreciation events
* Complimentary team meals
* Uniform provided
* Staff accommodation available if required
* Exclusive team rates and friends family rates at our Iconic Luxury Hotels
* Discounts on all food beverage offerings
* Discounts on spa treatments and products
* Special gifts based on length of service
* Recommend-a-friend bonus scheme
* Health cash plan
* Participation in the cycle-to-work scheme
* Access to our employee assistance programme
* Excellent Training and Career Development opportunities
If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
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