Key Worker Administrator Job brief The post holder will work within the Autism and Learning Disability Key Working Team under the direction of the Key Working Manager to oversee all incoming enquiries from professionals and families contacting the service. The post holder will be responsible for promoting and co-ordinating the bookings for Positive Behaviour Support Workshops across Durham and Tees Valley. This role will provide administrative support to the team, and co-ordinate a responsive service for parents and professionals requiring support. We can offer you a comprehensive training package, support and supervision and no two days that are the same. Hours-37.5 hrs per week Initial 1 year contract with further extension subject to funding Salary- £23,809.50 per annum Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check Closing date Monday 3 rd February 2025 at 5pm. Key Tasks Screen all incoming referrals and escalate relevant referrals for management oversight and response. Contact professional referrers to notify of outcomes and next steps. Register parents to the service via telephone, using the CRM system. Receive all incoming calls to the service and triage appropriately, transfer calls, or take messages as necessary. Manage the service inbox daily. Schedule and book Positive Behaviour Support Workshops, both online and in community venues. Ensure all service literature is kept up to date and promote the service through agreed channels. Attend team meetings, record actions, and distribute minutes. Keep all case files up to date and record accurate information in a timely manner. Liaise with a range of stakeholders including ICB, Parent Carer Forums, and the Local Authorities. Prepare reports, statistics, and case studies as and when required for the Key Worker Manager and Head Of family Services. Support the team with the making and posting of welcome packs, service information, visuals, and resources for families. Prepare reports, attend and minute monthly meetings of a confidential and sensitive nature. Additional responsibilities: Comply with the Charities’ Health and Safety policy in all employment practices Work in ways, which promote equality of opportunity, participation, and responsibility Maintain the integrity of the Daisy Chain brand in all internal and external communications Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity Ensure attendance at staff meetings. Work in a way that contributes to the continuous improvement of the Charity’s services and embraces the organisations quality initiatives Undertake any training and development deemed necessary for the pursuance of the post Any other duties from time to time, commensurate with the level of the post An understanding of and commitment to equal opportunities This post is deemed to require an Enhanced DBS Check with the Disclosure and Barring Service due to the fact that there is access to children and vulnerable adults. This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post. Person Specification Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our ethos of improving the lives of autistic and neurodivergent children, adults and families. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T) Experience Proven experience in an administrative role – E, A Experience working within a confidential environment, handling documents and information of a sensitive nature – D, A Qualifications Level 3 qualification in a relevant subject (e.g., marketing, administration, customer service) – E, A Willingness to complete Autism Awareness Level 2 – D, A Knowledge & Skills IT literate and proficient in the use of MS Office (Word, Excel, and PowerPoint) – E, A&T Proficient in the use of a Customer Relationship Management System (CRMS) – D, A Excellent written and verbal communication skills – E, A&I Strong organisational skills and the ability to prioritise tasks and work in a fast-paced environment– E, A, I Other Confident and pleasant telephone manner – E, I Highly organised with a “can-do” proactive attitude – E, A&I Ability to work flexibly to cope with the varying demands of the role – E, A Able to work independently and as part of a team – E, A Company Benefits Our staff do amazing jobs and as such we want to reward our staff that is why we offer Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service. A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted. Alongside your induction plan new members of staff have a 9-month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role. Ongoing training and development. Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life. Company Pension Scheme. Staff discount. Free on-site car parking and refreshments. Social and charitable events. Company sick Pay after successful completion of probationary period. Savings Club Give as you earn scheme for staff to make donation to a charity of their choice if they wish. If your role requires membership of a professional Body, we will pay your membership fees. ETHOS & CULTURE I am passionate about improving the lives of Autistic children and adults and committed to Daisy Chain’s values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team. Vision: “Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage” Mission: “ To support and empower autistic and neurodivergent individuals through the provision of holistic person-centred services, whilst promoting training, wellbeing, inclusion and acceptance regionally and nationwide” Values: Passionate; Inclusive; Empowering; Ambitious; Open; Innovative Daisy Chain’s Six Core Values Passionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed. Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts. Inclusive Including many different types of people whom we treat all fairly and equally. Empowering To give power to someone to enable them to be stronger and more confident within their role. Ambitious Having or showing a strong desire and determination to achieve. Innovative Bringing new ideas and creating improved products and services. To be considered for the role click on the apply button above and submit your CV and details along with The Daisy Chain Application Form. If you have any gaps within your employment history, please state the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV