Practice Director - Non-Clinical
Twickenham Veterinary Surgery, Twickenham, London
Discipline: Leadership
Employment Type: Full Time
Salary: Up to £50,000 DOE
Applications will close on Thursday 31st October.
At Twickenham Veterinary Surgery, we are passionate about providing top-quality care for our patients and exceptional service to our clients. We are looking for a dedicated and proactive Practice Director to join our team and help us continue to grow and thrive.
Discover the next step in your career
As the Practice Director, you will be responsible for leading and developing our team to ensure exceptional client and patient experience. You will work closely with the in-practice and Area leadership teams to maintain and enhance practice standards while managing the financial aspects of the clinic.
Key responsibilities include:
* Ensuring staff attraction and retention.
* Responsibility for the financial performance of the practice against targets set out in the business plan.
* Ensuring all HR, Health and Safety, Financial, GDPR, Compliance & Security policies are adhered to.
* Collaborating with our clinical leadership team to ensure staff rotas are in place to meet our legal and professional responsibilities.
* Attend and participate in leadership and wider group meetings as required.
* Collaborating with our SOC teams to ensure effective communication, coordination and cooperation.
* Discuss, plan and promote practice promotional events such as our Pet Health Club, open days, etc.
* Adhering to ethical and professional standards including working within the framework of the RCVS guide to professional conduct and ensuring familiarity with the VPMA code of ethics.
What you'll bring to our practice
This dynamic and rewarding role is ideal for a proactive, organized, and supportive individual with in-practice leadership or management experience who is eager to embrace a new challenge. Experience and understanding of financial management is key, as this is an essential aspect of the role, as well as managing any personnel issues that may arise. Experience or knowledge of the veterinary sector would be preferred.
Leading a team, you are proud to be a part of
Our friendly team take great pride in their work and strive to provide the highest standards in patient and client care. We have been treating the pets of Twickenham and beyond for the last 20 years and we have a very loyal and lovely client base. Our wonderful team always puts animal welfare at the heart of what they do. We have excellent facilities at our RCVS accredited practice including digital X-ray, ultrasound, ECG, endoscopy, and laser therapy. We see a wide variety of cases and are constantly learning and striving to improve so that we can give our patients the best care possible.
As part of the IVC Evidensia network, one of our greatest advantages is that we draw on the extensive experiences of a leadership team of talented people who inspire IVC Evidensia to ask questions, improve processes and discover new opportunities. This shared ambition combined with our incredible network ensures that we work hard to maintain IVC Evidensia at the forefront of modern veterinary care.
Working pattern
This is a full-time, permanent position over 40hrs/week. Core hours will be 09:00-17:30 Monday-Friday, however we are happy to consider flexible working requests to accommodate a healthy work-life balance.
Because our people matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary up to £50,000pa DOE, you will benefit from:
* 6.6 weeks annual leave
* Additional holiday entitlement for your birthday
* Flexible working options available
* Performance-based annual bonus scheme
Wellbeing
* Private medical insurance
* Healthcare cash plan
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to Work scheme
* Initiatives focused on employee wellbeing
* ULEV (Ultra Low Emission Vehicle) salary sacrifice scheme
Additional
* Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
* Pension – 5% Employee/3% Employer
* Discounted staff pet care
Twickenham Veterinary Surgery, Twickenham
58 Hampton Road, Twickenham, TW2 5QB, United Kingdom
Animals treated: Small animals
Any questions before applying?
Speak to Helen Paddison from our recruitment team who would be happy to help you with any questions you have before applying for this role.
Lead Talent Partner
Helen Paddison
helen.paddison@ivcevidensia.com
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