Right at Home Twickenham & Richmond provide premium quality Home Care to vulnerable adults and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Care Manager for our growing Office in Sunbury-on-Thames, to manage and develop the business and ensure compliance at all times.
This franchise is supported by Right at Home GF and will be part of the wider network also managed by Right at Home GF, including; Right at Home Alton & Bordon and Right at Home Camberley & Woking. We are the largest franchise in the Right at home network.
We are looking for an individual with the strength and determination to support us in taking our business to the next level. Under the direction of the Registered Manager, you will be responsible for the holistic delivery of outstanding Care across our territory. You will have exceptional people management and communication skills to support and coach our fantastic team of CareGivers. This role will require a great deal of flexibility and you will need to be focussed in achieving operational goals and targets.
This is an exciting time to join the company as we grow, we have some very big goals in the next five years! As we grow you would be expected to help cover care calls initially however we will also be looking for a person who wishes to become the Registered Manager in the future and we would support and develop their career.
Job Description
Main Duties & Responsibilities
o To be accountable to the Registered Manager
o Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
o To assist in the responsibility of staff – to plan, allocate and evaluate the workload of all staff
o Ensure consistent application of company policies, procedures and approved practice; and to promote the aims of the business
o Continually review and improve processes to ensure the most effective and efficient service is being delivered
o Ensure the provision of high quality care services to vulnerable people living in their own home
o To ensure all staff receive supervision and appraisals
o Assist in setting, monitoring and reviewing key performance indicators for individual staff members and the overall office
o Comply with all reporting requirements, including KPI reporting, in line with company procedures
o To ensure all computerised and manual records are up to date
o To effectively supervise the staff team
o To ensure training needs of all staff are met effectively – implement induction programmes and identify and provide for on-going training needs
o To maintain effective assessment and review procedures
o To liaise with other agencies involved with the client to ensure the provision of integrated services
o To cover homecare calls as the business grows
Person Specification
Qualifications & Experience
o Hold, or be working towards, QCF Level 5 qualification in Social Care ( we will support you on this journey)
o In depth understanding of CQC assessment criteria for Good and Outstanding scores
Abilities, Skills & Behaviours
o Highly driven and ambitious, who has the desire to make a real difference and greatly improve an already well-established business
o Good communication and interpersonal skills, with the ability to talk passionately about our services and values to potential referral sources
o Good computer skills including proficient use of Google drive (or MS Office), the ability to produce reports and good computer systems knowledge
o Working knowledge of Regulatory Frameworks and Regulatory Body Inspection processes and documentation
o Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
o Extremely well organised, excellent planning and prioritising ability with high attention to detail
o Ability to establish and maintain effective professional working relationships