Customer Service Advisor
LOCATION: Office Based, Darlington, DL1 4XW
PAY RATE: £13.07 per hour
HOURS: Full time 4 on, 4 off basis, 37.5 hours per week between between 7:15am - 8pm
A fantastic opportunity has become available within one of the UKs top service providers, EE. Do you have the ability to deliver excellent customer service through multiple platforms with our business customers? Are you proactive in your customer support and queries? Is customer satisfaction and professionalism at the top of your list? Then we have the perfect opportunity for you, where personal development is at the forefront of our minds. This opportunity will allow you to interact with your customers via the phone, face to face or via email, supporting your customers queries and solving their problems. The ability to engage with colleagues and management, focusing on improving internal processes and building relationships.
KEY SKILLS
* Knowledge of EE products, services, tariffs, processes and business rules
* Computer literacy and previous use of contact centre technology
* Excellent communication skills
* Specialist knowledge in specific areas such as technical, billing, contract, processes preferred.
* Negotiations skills for dispute resolution
NICE TO HAVE HOWEVER NOT ESSENTIAL
* Experience within business customer operations.
* Experience of customer service in a contact centre environment
* A good understanding of the enabling i...