The HR Office Manager position is the key position in the QMS. The functions are implicated in almost every aspect of the organization; it ensures the sustainability, development and efficiency of the management system. This position requires a high level of human and conceptual skills. In Addition, the Manager Manages general office procedures to ensure processes and duties in the office flow efficiently. Maintains clear records on office expenses by managing invoices and ordering supplies based Tasks and responsibilities Create, develop and document work procedures Implement and control the QMS mandatory procedures and statutory requirements Reception duties, including answering incoming calls and scheduling appointments Follows up on phone calls and contacts as appropriate Answers general emails and postal correspondence with customers and suppliers Creates budgets, quotations and purchase orders Files and archives accurate records Contacts suppliers Monitors training material and confirms it's all up to date Manages the customer complaint procedure Organizes and audits the company's systems, and procedures Prepares monthly reports for the Managing Director Supervise and assist in the establishment and evaluation of Quality objectives Supervise and follow up corrective actions Suggestion and implementation of new methodologies for continual improvement Skills and competencies Prior Office Management Experience Preferred; Proficiency in Microsoft Office; Good Communication Skills, Both Verbal and Written; Exceptional Organization Skills and Professional Telephone Manner; Appropriate Mathematical Skills; Ability to Perform Under Pressure; Excellent Customer Care Skills, ability to Maintain Strict Confidentiality, ability to Prioritize Effectively and Keen Attention to Detail; Ability to Work Well Under Pressure and Excellent Time Management Skills; Excellent and Accurate Data Entry Skills; Positive Attitude; Reliable and Dependable Training, experience, and education ISO 9001:2015 Bachelor degree in business 2 years ADZN1_UKTJ