Job summary We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Coordinator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic. The role will involve providing an efficient secretarial and administrative service to the Lymphoedema department, including coordinating the waiting list, contacting patients to arrange appointment dates, producing letters and documents, coordinating the multi-disciplinary meetings, andother clerical duties to ensure the service runs effectively and efficiently. If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions. Main duties of the job To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner. Monitoring of the phone lines and emails. Responsible for the monitoring of the waiting lists. Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients. Input patient information onto the various IT systems, including Lorenzo. Contact patients to arrange appointment dates in accordance with the Trust's Booking Policy. Attend, prepare and coordinate multi-disciplinary team meetings and complete actions. Producing and distributing letters and associated documents to a high standard. To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team. Supporting the reception team when required, greeting patients. Liaise effectively with wards and departments within the hospital, as well as external parties including GPs and other Trusts. Ad hoc administrative duties. Closing date of applications: 9 February 2025 Date of interview: 21 February 2025 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro/rata Contract Fixed term Duration 12 months Working pattern Full-time Reference number 320-CDCS-3460 Job locations Florence Nightingale Community Hospital London Road Derby DE1 2QY Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Education, Experience and Knowledge Essential Educated to GCSE level or equivalent / Good standard of literacy and numeracy) Experience of working in customer/ patient care Experience in the NHS Knowledge of GDPR and patient confidentiality Desirable Understanding of RTT Experience in a supervisory or mentoring role Skills Essential IT skills, including Microsoft Ability to work to deadlines and prioritise workload Desirable Experience using NHS systems such as Lorenzo Ability to plan and delegate workload Communication and Values Essential Ability to communicate (written, face to face, telephone) Team working skills Person Specification Education, Experience and Knowledge Essential Educated to GCSE level or equivalent / Good standard of literacy and numeracy) Experience of working in customer/ patient care Experience in the NHS Knowledge of GDPR and patient confidentiality Desirable Understanding of RTT Experience in a supervisory or mentoring role Skills Essential IT skills, including Microsoft Ability to work to deadlines and prioritise workload Desirable Experience using NHS systems such as Lorenzo Ability to plan and delegate workload Communication and Values Essential Ability to communicate (written, face to face, telephone) Team working skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Florence Nightingale Community Hospital London Road Derby DE1 2QY Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)