Blackford is seeking a highly motivated and experienced Clinical Product and Operations Lead (CPOL) to join our dynamic Customer Operations team. In this role, you will provide clinical expertise to support the execution of Blackford’s product offerings throughout all stages of the customer journey, enabling our customers to achieve their desired outcomes through the use of the Blackford platform.
As a CPOL, you will play a key role in driving the successful adoption of Blackford’s product portfolio by leveraging expert product knowledge, comprehensive training, and industry-leading clinical (Radiology) workflow expertise. Your efforts will deliver significant value to our customers, helping them achieve specific goals through the implementation of Blackford’s platform and the AI software solutions it supports.
Blackford’s product offering includes evaluating clinical AI applications using customers’ local data to ensure accuracy and alignment with their key performance indicators (KPIs). In line with healthcare regulations and the evolving adoption of AI, Blackford also prioritizes post-market surveillance, focusing on monitoring algorithms for potential drift to ensure they remain effective, equitable, and compliant.
As a CPOL, you will gain exposure to a wide range of cross-specialty AI applications through collaboration with our partnered vendors. You will also engage directly with the challenges of AI adoption in radiology today. By liaising with customers, vendors, and reviewing best practices and current literature, you will propose and support tailored methodologies for evaluating AI applications to meet customers’ unique needs.
Your contributions will help shape the broader data analytics capabilities of the Blackford platform and influence the design of product engineering features to support clinical evaluation and monitoring. This role also provides a collaborative environment where you will work closely with multiple teams, including sales, marketing, product delivery, customer success, product management, and development.
About You
Blackford is keen to hire people that share their vision and excitement about the development of their business, and who want to play an important role in helping them achieve its full potential. Candidates must bring energy, self-motivation and have a pro-active and flexible approach.
We don’t expect perfection. So, if you feel comfortable with over half of what we are looking for, then we encourage you to apply.
Blackford will offer you flexible working locations, work patterns, and strive to develop and bring out the best in you and be accommodating to your daily life. Blackford will offer a purposeful, quality position with opportunities for growth, development, and autonomy where you can make a difference and your voice be heard.
Whilst the working environment at Blackford Analysis is fast-paced as we continue to grow our resources to meet our service delivery, our culture is inclusive and friendly, across all our functions and locations, and we come together to celebrate success at social events. Our working environments are fresh, modern and have an informal feel. Everyone respects each other’s differences, perspectives, and works collaboratively on decisions and projects. Creativity, learning from each other and new ideas are encouraged.
Benefits
* Contributory pension scheme matched up to 5%
* 34 days Annual Leave (inclusive of public holidays)
* Access to WeCare - 24/7 online GP, mental health support and virtual wellbeing assistance
* Access to an Employee Assistance Programme - Free 24/7 counselling, legal & information line and discounted retail offers
* Part of the “Cycle to Work” Scheme
* Electric Car Scheme, Love Electric
* Site Social Events (Virtual and In-person)
* Opportunities for travel, particularly to US (role/opportunity dependent)
* Modern open plan office space in vibrant city location
At Blackford, we are proud of our diverse and fully inclusive culture and we don’t tolerate any kind of bias, judgement or harassment. We want our recruitment process to be accessible to everyone so if you require any reasonable adjustments please note them on your application and we’ll do our best to accommodate your request.
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