Job summary 22.5 Hours per week Providing a positive patient experience is at the heart of everything we do at South Tyneside and Sunderland NHS Foundation Trust. We are looking for an enthusiastic and motivated Registered Nurse, Midwife or Allied Health Care Professional to be part of a dynamic team delivering on the patient experience priorities in line with the National Patient Experience Framework. The role will include patient and staff engagement, data analysis, report writing, involvement in quality improvement projects, multi-agency working as well as acting as a ambassador for patient experience. This is an exciting opportunity to build on the work that is already underway to provide patient centred care. This role will offer variety and the opportunity to work with clinical teams across the organisation to ensure that the voice of patients, carers and family members are heard and included at the heart of Trust's activities. Main duties of the job Manage a portfolio of patient experience improvement projects identifying areas for improvement reporting to the Lead Nurse for Patient Experience in line with local and National priorities. Develop successful working relationships with clinical teams throughout the organisation. Produce regular and accurate reports, both qualitative and quantitative, identifying any trends or themes ensuring these are escalated and managed appropriately. Lead engagement with patients, families, carers to seek and share feedback to drive improvements and embed Patient & Family Centred Care in line with Trust strategies. Work collaboratively with outside agencies to ensure the best possible experience for patients carers About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year Full time pay range Contract Permanent Working pattern Part-time Reference number C9155-CRNM-0125-01 Job locations Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Job description Job responsibilities PLEASE REFER TO THE ATTAHCED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE To contribute to the delivery of the Key Priorities of Patient Experience within our Quality Strategy and associated programmes of work, linked to national and local requirements across South Tyneside and Sunderland Foundation Trust (STSFT). To be responsible for the development and maintenance of systems and processes to ensure robust feedback and monitoring of the patient and carer experience. To be responsible for analysing patient experience surveys and utilising the results to drive improvements; monitoring and reporting progress against agreed action plans. To engage staff, patients and carers and enable co-production and delivery of improved quality of care and patient experience. To be a line manager for a discrete team within the Nursing & Quality Directorate. Job description Job responsibilities PLEASE REFER TO THE ATTAHCED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE To contribute to the delivery of the Key Priorities of Patient Experience within our Quality Strategy and associated programmes of work, linked to national and local requirements across South Tyneside and Sunderland Foundation Trust (STSFT). To be responsible for the development and maintenance of systems and processes to ensure robust feedback and monitoring of the patient and carer experience. To be responsible for analysing patient experience surveys and utilising the results to drive improvements; monitoring and reporting progress against agreed action plans. To engage staff, patients and carers and enable co-production and delivery of improved quality of care and patient experience. To be a line manager for a discrete team within the Nursing & Quality Directorate. Person Specification Physical Skills Essential There is a requirement for the post holder to travel to/work at various sites across South Tyneside and Sunderland Foundation Trust. Moving and Handling Ability to sit at workstations as necessary to perform the post Qualifications Essential Registered Nurse, Midwife or Allied Health Care Professional. Educated to degree level. Desirable Management/Leadership qualification IT/Database qualification Customer Care qualification Experience Essential Previous experience in patient experience/complaint management. Experience and understanding of dealing directly with patients/carers and members of the public. Knowledge and understanding of Risk Management, Freedom of Information, Data Protection strategies, Customer Relations. Highly experienced in the application of time management techniques. Desirable Project management skills QI trained Skills and Knowledge Essential Excellent standard of report writing Skills Experience and understanding of dealing directly with patients/carers and members of the public. Ability to deal with and convey complex and sensitive information. Ability to produce reports focusing on improvement and how this will be applied Data collation and critical analysis IT literate with knowledge of MS Office Well organised approach to work and high level of resilience and ability to remain calm in challenging situations. Ability to manage a complex personal workload and balance completing demand. Ability to work compassionately with families and carers and with people who wish to raise concerns and sign post them accordingly. Ability to arrange and facilitate meetings Teaching/presentation skills Knowledge and impact of the key national and local drivers in relation to patient experience Desirable Evidence of knowledge of quality improvement use of quality improvement methodology Person Specification Physical Skills Essential There is a requirement for the post holder to travel to/work at various sites across South Tyneside and Sunderland Foundation Trust. Moving and Handling Ability to sit at workstations as necessary to perform the post Qualifications Essential Registered Nurse, Midwife or Allied Health Care Professional. Educated to degree level. Desirable Management/Leadership qualification IT/Database qualification Customer Care qualification Experience Essential Previous experience in patient experience/complaint management. Experience and understanding of dealing directly with patients/carers and members of the public. Knowledge and understanding of Risk Management, Freedom of Information, Data Protection strategies, Customer Relations. Highly experienced in the application of time management techniques. Desirable Project management skills QI trained Skills and Knowledge Essential Excellent standard of report writing Skills Experience and understanding of dealing directly with patients/carers and members of the public. Ability to deal with and convey complex and sensitive information. Ability to produce reports focusing on improvement and how this will be applied Data collation and critical analysis IT literate with knowledge of MS Office Well organised approach to work and high level of resilience and ability to remain calm in challenging situations. Ability to manage a complex personal workload and balance completing demand. Ability to work compassionately with families and carers and with people who wish to raise concerns and sign post them accordingly. Ability to arrange and facilitate meetings Teaching/presentation skills Knowledge and impact of the key national and local drivers in relation to patient experience Desirable Evidence of knowledge of quality improvement use of quality improvement methodology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab)