Job Description
Site Access Negotiator
Fixed-term contract - 12 months
Reading – Hybrid-working
The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate.
As the Landlord Relationship Specialist (LRS), you will manage the casework required to support good landlord relationships and coordinate resolution for property incidents, access escalations and requests for access support. You will interface confidently with landlords, internal teams, stakeholders and suppliers to negotiate and turn around complex situations into positive experiences using the prescribed behaviours, values and principles.
Responsibilities of the Site Access Negotiator include:
1. Engage with site providers and build positive relationships that support MBNL outcomes
2. Play a lead role in logging and coordinating resolution of property “incidents” in a central incident management tool (Remedy).
3. Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees); General access support.
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