PURPOSE OF ROLE OF A WAREHOUSE SHIFT MANAGER: Based in our Coleshill site, you will manage, coach and develop a team of Warehouse Supervisors, Team Leaders, Administrators and Operatives to deliver all operational requirements to plan in a safe and efficient manner, ensuring customer service levels are exceeded. Operational requirements include unloading deliveries, order picking, managing returns and ensuring health & safety remains paramount. Working closely with the Depot Manager you will proactively seek to identify continuous improvement opportunities in all aspects of the warehouse operation. DUTIES AND RESPONSIBILITIES OF A WAREHOUSE SHIFT MANAGER: Working proactively in line with business initiatives, goals and ambitions, closely alongside other shift / operational managers within a team approach. Manage the pick shift and ensure all trunks are loaded and dispatched on time. Ensure all Coleshill vehicles are sequence loaded and ready prior to drivers starting in the morning. Manage the operatives and assign duties to ensure all tasks are completed. Be present on the warehouse floor to ensure tasks are being completed effectively and safely. Step in and work with the team where necessary to met deadlines. Effectively manage and monitor people activities such as attendance levels, timekeeping, holidays, training, performance reviews, inductions and employee relations. Ensure required resource is available to meet demand and volume fluctuations throughout the week. Manage the drivers working at night to ensure all trunks reach their destination on time. Escalate any serious issues to the transport or Ops Management team. Act as first point of contact for the loaders in Heywood. Check in with them at least twice a night to ensure all vehicles will be loaded on time. Train, develop and motivate direct reports to fulfil their responsibilities. Apply continuous improvements on service driven KPIs Maintain stock integrity by ensuring the team are picking accurately. Work with colleagues to improve training and manage any underperformance. Ensure a positive Health & Safety culture exists within the shift and that all operatives comply with Health and Safety procedures. To ensure that all accidents, incidents and near misses are investigated; recorded and reported ensuring compliance with all company and legal requirements. To ensure all relevant administration work is completed and undertaken within the required time scales. Update pallet trackers and load sheets to ensure accuracy on pallets leaving the building. To solve any problems relating to the Warehouse operational activities, escalating to the warehouse manager any problems that require further investigation. Investigate any problem pallets that arise and conduct a full root cause analysis of how any potential issue may have arisen and report findings to the warehouse manager. To undertake any reasonable request as required by the Business/Company To work effectively and support the overall depot operation. To offer advice/ ideas on improving any warehouse operational task that you feel may benefit the business. BENEFITS OF A WAREHOUSE SHIFT MANAGER INCLUDE Company Pension. Life Assurance. Employee Assistance Programme. 50% Discount on Purchases. Referral Scheme. On-Site Parking ESSENTIAL EXPERIENCE AND QUALIFICATIONS/TRAINING OF A WAREHOUSE SHIFT MANAGER: Min 3 years experience in similar management role in food sector or FMCG environment Demonstrable track record in improving shift operational performance and standards Demonstrable track record in achieving targets and meeting deadlines KNOWLEDGE AND SKILLS OF A WAREHOUSE SHIFT MANAGER REQUIRED: Previous experience of supervising a warehouse operation / team environment. Excellent organisational/Leadership skills Good communication and organisational skills Must be computer literate, Microsoft Word and Excel Fully aware of current Health and Safety legislation Ability to work on own initiative Good accuracy to detail Good time management skills COMPETENCIES REQUIRED FOR A WAREHOUSE SHIFT MANAGER: Delivers Results People Leadership Ensure Accountability Excellent Communicator Customer Focused ADZN1_UKTJ