Matron - Surgery & Elective Oncology (fixed-term)
Due to changes within the Division, there are several opportunities to join Clinical Support & Specialist senior nursing team. The successful candidates need to be clinically credible and experienced and although oncology experience is an advantage it is not essential; we would welcome applications from nurses with acute care setting experience. We want you to bring strategic vision, endless energy, and a passion for delivering the highest standards of care. This unique opportunity requires you to be committed, organised, and have people management experience. Excellent interpersonal skills are paramount for this post together with confidence to engage and work with a range of colleagues at all levels and from all professional groups.
Main duties of the job
The post holders will join a team of Matrons and work closely with the Divisional Associate Chief Nurse to focus on the provision of high quality, visible, professional leadership, setting and maintaining standards of clinical excellence, improving outcomes and experiences for patients, families, carers as well as staff. The successful candidates must have the ability to provide positive leadership and development to the clinical teams and act as a role model in all they do. We are looking for highly motivated, self-starting and imaginative individuals with strong engagement and influencing skills who can ensure commitment to complex projects making certain that deadlines and required changes are delivered.
Job responsibilities
Communications
* Ensures effective communication channels exist between patients and relevant stakeholders at all levels.
* Ensures patients and their families are treated with dignity and respect and information is conveyed to them in a timely and understandable manner.
Risk & Clinical Governance
* Works collaboratively with Divisional Governance team and Quality & Standards team and leads on complex investigations, resolutions and action planning.
* Undertake root cause analysis and develop action plans, ensuring this leads to sustainable changes in improved practice.
* Supports patients and staff in the handling of complaints and works to ensure early and satisfactory resolution of concerns.
* The Matron takes the lead role within their areas of responsibility for ensuring effective patient and family engagement, ensuring that the views and comments of patients, carers, and service users are sought and acted upon.
* Be champions for driving the infection prevention and control agenda and challenging poor practice. Ensuring patients are cared for in clean and safe environments taking remedial action if standards are not maintained.
* Where possible, take all reasonable action to address problems, concerns and complaints as near to source as possible, but also understands when to escalate.
* Responsible for implementing effective risk assessment and management within own clinical areas or teams working closely with the divisional quality and governance team.
Responsibility for Patient Care
* Be a visible leader who is accessible and assists patients/service users/carers/relatives during incidental contacts.
* Accountable for ensuring the appropriate and effective development, delivery and monitoring of patient care and service across areas of responsibility.
* Monitor the quality and timeliness of nursing care and service provision in accordance with relevant professional and local standards.
* Responsible for ensuring that care is delivered in a safe, efficient, effective, and timely manner and that plans for discharge to ward, and department areas and transfer of patients is within acceptable safe parameters.
* Responsible for providing senior nursing advice across areas of the Trust as required, including participation in Duty Manager rota for evenings, weekends and bank holidays.
* Support Matron colleagues and Ward Managers to ensure the most appropriate distribution of staffing resources to balance risks and to ensure the safe and smooth running of the division.
Planning and organising
* Work in collaboration with the clinical teams daily. Monitor and action decisions in relation to clinical areas ensuring nursing skill mix in relation to activity and acuity. Manage and report any risk issues to the Divisional Associate Chief Nurse in a timely manner.
* Organise and plan own day to day workload or activities to meet the demands of the job role.
* Ensure that day to day staffing and resources are deployed across the division to meet the needs of services in conjunction with the divisional Matrons.
* Use information obtained from patients, families and staff to make changes to the patient environment and care where appropriate or necessary.
* The Matron will supervise the assessment, planning, implementation provision and evaluation of patient care; ensuring that nursing and corporate standards are implemented, maintained, monitored and improved upon where necessary. This includes assuming all overall accountability within the directorate for the monitoring, review, improvement and provision of evidence and assurance relating to patient care.
* In conjunction with the Divisional Associate Chief Nurse, the Matron will contribute to the strategic direction of service lines and specialties through meeting key performance indicators and national and local activity targets.
Responsibilities for Physical and / or Financial Resources
* Ensure safe and efficient use of equipment, resources and consumables always.
* Within sphere of responsibility ensure self and line-report staff manage pay and non-pay resources efficiently and effectively, and in accordance with corporate standards, procedures, policies and objectives. Include formulating and delivering remedial action plans where adverse variances arise.
* Work in partnership with Divisional Senior Management team, finance, HR and information analysts to lead the service line and specialties in a business-like way and to ensure the safe and effective management and leadership of the specialty teams and resources.
* In partnership with facilities and estates colleagues, the Matron is responsible and accountable for ensuring that the environment in which care and service are delivered are fit for purpose, clean and maintained and meet relevant national cleaning and other performance standards.
* The Matron is responsible for ensuring that all equipment in their department is well maintained and cleaned and replaced in accordance with relevant professional and corporate standards, ensuring accurate records are maintained.
* The Matron is accountable for implementation of systems for monitoring the quality and safety of patient care and experiences including effective and efficient patient throughput in the theatre environment.
* Responsible for overseeing ward pay, non-pay budgets and addressing adverse variances whilst identifying opportunities for cost improvements.
Responsibility for Policy and Service Development and Implementation
* Participates with service/specialty teams in the development of policy, processes and business plans at Directorate/Service level.
* Represent and provide nursing expertise and advice to business and operational discussions, meetings and forums.
* Responsible for recognising service requirements and ensuring these are communicated to the Directorate/Specialty teams and Divisional Associate Chief Nurse.
* Ensuring that all staff practice in accordance with statutory and corporate policies; including those specific to patient safety.
* To be aware of, comment on and/or actively participate in changes on policies, procedures or service developments.
* To embrace and support line management and the department in making service improvements effective within the workplace.
Responsibilities for Human Resources and Leadership
* Support new or less experienced work colleagues to adapt to the workplace.
* Ensure self and others practice is in accordance with the Nursing and Midwifery Councils Code of Conduct.
* As an ambassador of the nursing profession, ensure self and others practice to the highest professional standards.
* Responsible for the informal and formal appraisal of direct line report staff and for ensuring that they are trained, supported and developed accordingly.
* Ensure that all direct line report staff have clear and agreed performance objectives that support the delivery of the Directorate and the wider Divisional and Trust objectives.
* Participate in skill mix review, workforce redesign and recruitment and retention strategies to develop and modernise the workforce in conjunction with the divisional Senior Nursing and Management team.
* Responsible for the effective management of staff sickness and absence as well as maintaining an overview ensuring absence percentage targets are not breached, acting where required.
* Responsible for overseeing HR management within their areas of responsibility including recruitment, sickness absence, training etc.
* Overseeing and monitoring the quality, timeliness and development of nursing care in accordance with relevant professional standards.
* The Matron will provide professional advice and support to specialty teams and service line colleagues to ensure the delivery of the highest quality of patient care and service delivery.
* As a member of the senior team within the Division, the Matron will act as a professional role model to all nurses and will take corrective action to uphold the standards required of the Trust and the profession.
* The Matron will be required to deputise for the Divisional Associate Chief Nurse as required and appropriate.
* The Matron will ensure that nursing and relevant support staff are managed and developed to enable them to deliver the highest standards of patient care and service.
* Participate in training and development activities that are relevant to the job role.
Responsibilities for data and information resources
* Responsible for providing accurate and timely records on patient care and performance IT based systems.
* Development of audits and analysis of working practices and trends to support improvements in performance in relation to quality and patient experience.
* Ensure patient confidentiality is maintained.
Person Specification
Qualifications
* Registered nurse qualification.
* Degree in Healthcare related subject.
* Master's Degree or working towards, or equivalent experience.
* Evidence of continuing personal and professional development.
* Leadership/Management course or working towards.
* Advanced Communication.
Experience
* A proven track record of operational service management at a senior level in an acute or oncology hospital environment, including staff management, financial management and change management.
* Experience of successfully leading and implementing change.
* Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them; Ability to think and plan strategically, operationally and creatively and to prioritise work programs in the face of competing demands.
* Evidence of proactive involvement in the development of nurses and nursing practice.
* Leadership of clinical governance and patient safety.
* Leading teams to achieve high-quality patient care through evidence-based clinical practice.
* Experience of implementing research into clinical practice.
* Evidence of effective design and management of patient flows and pathways.
* Experience of implementing complex change management programs.
Skills
* Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations.
* Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
* A commitment to improving the services through an ability to sustain a clear performance focus on achieving demanding goals.
* Effective written communication skills including analysis and presentation of reports.
* Able to give effective oral presentations when expressing ideas to groups or individuals.
* Ability to analyse complex issues and make decisions.
* Leadership and organisational skills.
* Ability to work under pressure and meet deadlines.
* Able to work independently and as part of a team.
* Able to offer encouragement and support to others to foster both personal and professional development.
* Ability to manage conflicting views and reconciles inter and intra professional differences of opinion.
Knowledge
* Wide knowledge of developments in the NHS impacting on Trust including Comprehensive understanding of current NHS initiatives and targets.
* Confident with HR policies and procedures and demonstrable evidence of managing significant numbers of staff.
* Accreditation (CQC) and revalidation knowledge and experience.
* Evidence of extensive expert professional/clinical knowledge in area supplemented by specialist clinical training and CPD.
* Knowledge of quality improvement tools and methodology.
Values
* Ability to demonstrate the organisational values and behaviours.
Other
* The post holder will be required to exert occasional light to moderate physical effort.
* Excellent inter-personal and communication skills with good listening skills.
* High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
* Strong sense of commitment to openness, honesty and integrity in undertaking the role.
* Able to work with staff at all levels across the Trust.
* Able to work a full range of hours including some weekend working, where indicated.
* To exert frequent concentration - responding to frequent changing needs in the clinical area and to deal with service issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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