Job Description
The Vacancy
Training Officer (Utilities) Llanelli, SA14
Salary Negotiable, dependent upon experience
Bonus of up to 10% of annual salary
33 days holiday (including public holidays) rising to 36 with service
Competitive benefits:
* Internal recognition schemes with financial award
* Reward Hub - Employee discount and well-being scheme
* Free onsite parking
* Work based pension
* Summer and Christmas Parties
* Work social events
* Refer a Friend Scheme up to £1,000for each successful referral
* Great training, lots of support and become part of a friendly team, that recognises and rewards high performance with career progression opportunities
Are you looking for an opportunity to work in a rapidly growing, award-winning company with a focus on customer service excellence?
Your new role
As theTraining Officeryou will be responsible for delivering our Academy/Grad Bay training program to all new employees and coaching our existing Customer Service advisors to achieve optimum performance levels and deliver KPI targets focussed on quality metrics. Youll provide clear and concise direction, support and guidance to the teams through effective coaching, leadership and setting of SMART objectives.
You must be able to demonstrate a proven track record of training / coaching ideally within a contact centre environment using a range of coachi...