Our Role
The Talent Acquisition Partner will provide 360 end-to-end recruitment support for Retail and Contact Centre teams, ensuring a seamless hiring process for these key business areas. Acting as a strategic internal consultant, they will source, screen, and present top talent that fully meets the brief and competency-based criteria to fulfil the role, while ensuring positive collaboration and communication with hiring managers throughout. They will also develop contingency plans for hard-to-fill roles and project manage for Seasonal Peak hiring and New Store Openings, driving efficiency and excellence in talent acquisition.
What you’ll be doing
Recruitment & Talent Attraction
* Full accountability for all Retail Management roles, Seasonal Retail and Contact Centre peak and New Store Openings.
* Act as the first point of contact for hiring managers, taking full and accurate job briefs and meeting recruitment SLA’s at every stage of the recruitment process.
* Actively assisting with telephone interviewing and other selection processes including Assessment Centres for volume roles.
* Build strong relationships with top talent, keeping them engaged throughout the recruitment process and supporting a strong Talent Pool for Retail & CC.
* Collaborate with HRBPs, hiring managers, and external partners with a One Team mindset.
* Proactively source and market map candidates, keeping hiring managers informed at every stage.
* Create engaging advertising copy for Internal /External Websites.
* Advise hiring managers on candidate selection, ensuring the right talent progresses.
* Train and support line managers in using the ATS for efficient candidate tracking.
* Ensure interviews and assessment events are set up speedily and effectively with all necessary supporting documentation.
* Facilitating Assessment Centres for volume roles.
* Facilitate Hire with Pride and Attract and Select training, and ensure this is completed with all managers ahead of a recruitment cycle.
* Gather and deliver interview feedback, maintaining transparency and compliance, ensuring HWP interview notes are completed and stored securely.
* Manage the offer process, ensuring all administration is completed and candidates are kept engaged during notice periods.
* Take a creative and proactive approach with ‘hard fill’s – adapting sourcing strategies as required.
* Operate as a Brand Ambassador, closely following business performance in all channels.
Analytics
* Track and report recruitment KPIs, providing clear insights on resourcing activity and performance.
* Deliver weekly vacancy updates to hiring managers, ensuring full visibility on live roles.
* Analyse and optimize recruitment channels, measuring effectiveness to enhance sourcing strategies.
The skills and experience you’ll need
* Excellent operational knowledge of all aspects of multisite Retail recruitment including volume recruitment at peak. An understanding of Contact Centre recruitment is a bonus.
* Experience of volume recruitment strategies and working in a fast retail environment.
* 360-degree recruitment experience gained from an in-house recruitment role with a focus on managing a position end to end from inception through to delivery.
* Knowledge of recruitment methods and processes including market mapping.
* Strong project planning abilities to support and lead successful seasonal peaks and New Store openings.
* Ability to educate, influence, and promote Equality, Diversity, and Inclusivity in all recruitment strategies.
* Proven experience of delivering against Recruitment KPIs. Time to hire, cost per hire etc., and ability to manage multiple open roles concurrently.
* Social media & LinkedIn experience - with previous experience of delivering against a direct recruitment model using a range of innovative approaches to recruit talent into key business areas, reducing reliance on recruitment agencies.
* Self-starter - Ability to work at pace and under pressure to resource candidates that meet the brief promptly whilst keeping costs down.
* Strong communication & Influencing skills – able to influence key stakeholders and build credible relationships quickly and effectively – keeping key stakeholders informed at every stage of the recruitment process.
* Professional approach to all situations ensuring a positive candidate experience is managed at all times.
* Can-do attitude - willingness to embrace ways of working, remaining team-focused at all times and working closely and supporting other Talent Acquisition Partners and wider People Team.
* Adept at working with recruitment systems & technology - previous experience of working with ATS & CRM systems to recruit talent into key business areas.
* Confident to deliver Hiring Best Practice Training to the business.
* Knowledge of up-to-date employment legislation.
What will make you brilliant in this role
* A genuine passion for The White Company as a true Brand Ambassador and promoter of Equality, Diversity and Inclusivity.
* Committed to exceptional service, building lasting relationships with candidates and stakeholders.
* Honest, transparent, and professional, representing the brand and People Team with integrity.
* Proven experience hiring senior leaders, with deep knowledge of key business areas.
* Excellent written and spoken communication skills, ensuring clarity and professionalism at all levels, both internally and externally.
* Independent yet collaborative, thriving in a fast-paced team environment.
* Detail-oriented and results-driven, balancing commercial focus with recruitment excellence.
* Retail recruitment expertise, with in-house and agency experience.
* Skilled in social recruiting and market mapping, leveraging the latest sourcing techniques.
* Ability to work at pace and offer a full and smooth end-to-end resourcing process.
* Ability to build strong working relationships across business areas and at all levels.
* Adaptability to work and communicate flexibly with various stakeholders.
* Resilience in managing all feedback from Hiring Managers and reflecting on Lessons Learnt identifying alternate ways to influence.
* Accountable and impact-aware, making strategic recruitment decisions.
* Tenacious direct recruiter, dedicated to reducing agency reliance and hitting KPIs.
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
Wed love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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