Service Manager - Preston - 6 months - SC Cleared
As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance.
Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally
Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.
Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives.
The role holder:
Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.
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