Please note that the closing date for this role is Sunday 23rd February 2025. We reserve the right to bring the closing date forward.
This is a fantastic opportunity that has arisen at the West Park Surgery & Moir Medical Centre sites of Erewash Health Partnership. This new role is key to delivering high quality, excellent services, focusing on day-to-day delivery and management of the sites and collective services.
Main duties of the job
Core operational areas of responsibility including direct line management of Service Leads where appropriate across the Practices covering the following to meet agreed targets/KPIs:
* Practices Operations & Development
* Fire, Health, Safety & Security
* IM&T & IG
* People services (local)
* Finance (local)
* CQC and Quality (local)
* Comms & Engagement (Including PPGs & stakeholders) (local)
Job responsibilities
1. Overseeing the day-to-day operational services of the practices ensuring all staff achieve their primary responsibilities, delivering in line with the Practices and EHP mission, vision, and objectives.
2. Being both the escalation point and on-site support to Service Leads/Manager/Supervisor as needed.
3. Lead locally and work with EHP HR as needed for:
* Ensuring delivery and continuously improving the localized People/HR requirements including effective line/supervisory management, inductions, JDs, interviewing, information collation/checks/logging on e-folders, etc., working with the EHP People team.
* Delivering an effective staff appraisal process, fully logged on Teamnet and e-folder.
* Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes.
* Coordinating and leading the compilation of practice reports and the practice development plan (PDP) with the People team.
* Supporting EHP People Team with reviewing and updating of all practice policies and procedures in conjunction with other business managers.
1. Ensuring all elements of local finance are managed and delivered including claims, QOF, liaising with GPs, Nursing staff and administrators, liaising with EHP Corporate team as needed.
2. Ensuring local quality strategy adherence and compliance with CQC regulations and standards, working with the EHP Corporate Team (including People/HR checks to ensure Job Descriptions and Person Specifications are up to date and logged, ensuring all staff are legally and gainfully employed along with all relevant CQC required information on e-folders).
3. Be the lead for maintaining and supporting an overview of staff welfare, escalating issues early for quick resolution.
4. Work with EHP corporate team to deliver local line manager requirements of Finance, People/HR, Quality, Communications, Research, etc.
5. Ensure local communications are fully adhered to in line with EHP comms strategy.
6. Leading change and continuous improvement initiatives; coordinating all projects within the practices to deliver the EHP vision.
7. Ensuring best value is achieved, including management of, procurement of practice equipment, supplies and services and their deliverables against contracts.
8. Adopting a strategic approach to the management of all patient services matters.
9. Supporting implementation of an effective communication strategy (internal and external).
10. Ensuring the practice maintains compliance with its NHS contractual obligations.
11. Actively encouraging and promoting the use of patient online services and NHS App.
12. Liaising at external meetings as required.
13. Ensure complaints and compliments are dealt with in a timely manner and where necessary escalated to the next level.
14. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
15. Support around preparing agendas for meetings.
Person Specification
Skills
* Ability to motivate, manage, coach, train, develop and deliver performance delivery from managers, supervisors and staff.
* Excellent communication skills (written, oral and presenting).
* Effective time management (Planning & Organising).
* Excellent leadership skills.
* Proven problem solving & analytical skills.
* Proven at delivery in a timely, effective and efficient way generating solutions and output.
* Ability to exploit and negotiate opportunities to enhance service delivery.
* Strategic thinker and negotiator.
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
* Ability to network and build relationships.
* Ability to develop, implement and embed policy and procedure.
Other requirements
* Flexibility to work outside of core office hours.
* Maintains confidentiality at all times.
* Full UK driving licence.
Experience
* Significant successful experience of working in large multi-site Practice/s at senior level (operations and development).
* Successful experience of managing managers/senior supervisors, and large staff groups.
* Experience of managing large multidisciplinary teams.
* Successfully delivering change, projects and continuous improvement.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Experience of chairing meetings, producing agendas and minutes.
* Experience of workforce planning, forecasting and development.
* Experience of managing security.
* Significant experience of procurement, contracting and site management.
* Experience of managing GP Practice Quality and CQC requirements.
* Experience of effective communications delivery internally and externally to stakeholders.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Experience of health and safety and risk assessments.
Qualifications
* Educated to degree level in healthcare or business.
* Good standard of education with excellent literacy and numeracy skills.
* Leadership and / or Management Qualification.
* AMSPAR Qualification.
Personal Qualities
* Delivery focused.
* High levels of integrity and loyalty.
* Polite, confident and compassionate with people.
* Flexible and cooperative.
* Excellent interpersonal skills.
* Motivated and proactive.
* Ability to use initiative and judgement.
* Forward thinker with a solutions focused approach.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Confident, assertive and resilient.
* Ability to drive and deliver change effectively.
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience £45,000 (depending on experience).
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