An opportunity has arisen for a Ward Clerk Band 2 to work within the Peritoneal Dialysis Unit, based at St James Hospital. As a Ward Clerk, you will undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports, and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system, and retrieving information as and when required. We are looking for a highly focused applicant who is enthusiastic and motivated, able to demonstrate skills appropriate to the role, a willingness to work within existing multidisciplinary teams, and have good communication skills at all levels. For further information/informal visit please contact Senior Sister Angela Hardy on 0113 2065756.
Main duties of the job
This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports, and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system, and retrieving information as and when required. The post holder will work within the Renal team, working within standard operating procedures, policies, and agreed local procedures relevant to that Department. The role may be patient-facing or non-patient facing. The post-holder may be the first point of contact for patients and other visitors to the Department.
Job responsibilities
JOB DESCRIPTION AND PERSON SPECIFICATION
1. JOB DETAILS
Job Title: Clerical Officer
Reports to: Senior Sister
Band: Band 2
Unit/Department: Renal
Location: Leeds Teaching Hospitals NHS Trust
AfC Job No: 2049
2. JOB PURPOSE/SUMMARY
This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports, and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system, and retrieving information as and when required. The post holder will work within the Renal team, working within standard operating procedures, policies, and agreed local procedures relevant to that Department. The role may be patient-facing or non-patient facing.
3. ORGANISATIONAL CHART
4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
* To be fully conversant with and adhere to standard operating procedures, policies, and agreed departmental procedures.
* To promptly process patient and or other correspondence, documentation, letters, reports etc.
* To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing, and distributing information by post or email; typing letters and other documents.
* To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff.
* To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate.
* Check and enter patient and or other details on the Patient Administration and other Systems.
* To request and retrieve relevant information from the appropriate administration system as necessary including patient case notes.
* Prepare documentation for processing, including inputting, photocopying, or scanning.
* Check documentation is complete and available when needed in relevant clinic or ward e.g., case notes, test results, and X-Rays etc.
* Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments.
* Report and respond to any system faults and errors.
* Maintain and update patient or departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.
* To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow-up calls as necessary.
* Follow Departmental Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.
* Collect and deliver patient or other documentation/reports around Trust when required.
* Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager.
* Assisting to maintain high standards of care, including:-
o Maintain a safe working environment, reporting incidents, accidents, complaints
o Understand the need to maintain and respect patient confidentiality
o Participate in in-service training
o Participate in mandatory training annually
o Participate in annual performance appraisal
* Visit and or work at other designated Trust sites as required to ensure continuity of service/patient care.
* General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include-
* Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies.
5. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
* Accountable
* Empowered
All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post:
* The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures.
* Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care.
* Recognise the importance of Data Protection and confidentiality.
* Be aware of what information can be disclosed to staff, patients and other agencies.
* Integrity, openness and honesty.
* Able to work across both Trust main sites.
6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts WYAAT, a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate, we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust, this is your opportunity to be a part of that change.
7. INFECTION CONTROL
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
8. HEALTH AND SAFETY AND RISK MANAGEMENT
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system.
9. EQUALITY AND DIVERSITY
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
12. SPECIAL WORKING CONDITIONS
PHYSICAL EFFORT
Sorting, filing, and general handling of documentation which may include frequently lifting and sorting heavy boxes filled with patient and other documentation. Regular requirement for sitting in a restricted position e.g., at a VDU as well as a requirement to use specialist equipment, e.g., steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service.
ii) MENTAL EFFORT
Frequent requirement for concentration working to departmental deadlines and service level agreements e.g., inputting, checking, filing, retrieving patient and other documentation.
iii) EMOTIONAL EFFORT
Potential exposure to distressing and emotional circumstances, for instance when dealing with patients, relatives and carers e.g., patients having received bad news; appointments cancelled etc.
iv) WORKING CONDITIONS
Potential for extreme temperatures and dusty conditions in some filing/storage facilities. May encounter verbal aggression from patients, relatives. May be required to sit at VDU for long periods.
Person Specification
Qualifications
* NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification.
* The Care Certificate or in the absence of this, the applicant must successfully attain the Care Certificate within the first 3 months of employment.
* Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G)).
Skills and Behaviours
* Good interpersonal skills.
* Competent in written, electronic and verbal communication skills.
* Caring and motivated.
Experience
* Substantial experience of working within a healthcare setting delivering clinical and or personal care (Internal Candidates please see guidance within qualification section).
* Insight into roles responsibilities of post.
* Basic IT skills.
Other Criteria
* Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy.
* Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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