Co Op Retail Store Bewbush Neighbourhood Centre, Dorsten Square, Crawley
£12.56 per hour
40 hours a week Tuesday - Saturday 2pm - 10pm
Job Overview
-Mitie has a great opportunity for a Retail Security Officer to join the Team.
-Retail Security Officers are required to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
-The security officer will demonstrate their character as trustworthy, attentive, and approachable when welcoming clients and customers
-To always add a courteous greeting and excellent customer service
-As the first point of contact for all customers and clients, the security officer must be geographically aware of their local surroundings.
-You will be able to protect customers and colleagues from physical and verbal abuse, also deterring violence and public order offences
-Respond to any on site incidents and request for assistance from emergency services or Duty Manager if required
-Reporting to the Security Operations Manager - they must record, report, and escalate all incidents using the process/system/technology as required throughout their shift.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development.
-Use technology to achieve objectives and develop job knowledge and expertise through continual professional development.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To call emergency services and Communication Centre to report all serious incidents.
What we are looking for
-The security officer will need to be a team player with an enthusiastic attitude.
-Able to work on their own initiative.
-Retail Security experience preferable.
-Flexible Approach to work to suit the business needs with an ability to work with different teams as required
-Excellent communication skills are required both written and verbal.
-Capability in the use of technology
-An ambassador for great customer service
-It is important the Security Officer is calm under pressure.
-Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
-Frontline Door Supervisor or Security Guarding License essential.