Senior Client Service Manager
Wymondham, Norfolk
Permanent, full time (37.5 hpw) hours and work pattern negotiable
Salary up to £32,000plus on-call shift payment of £14.30 per session and great benefits including Health Cash Plan
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you?ll lead our Wymondham team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You?ll manage our service which is part of the hostel move on agreement in South Norfolk, supporting people to move from street homelessness into their own tenancy. You'll also manage our Housing Management Coordinator of our Care services in our dispersed houses locally. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
1. Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
2. Be the Safeguarding Lead for the service
3. Ensure Health and Safety checks and risk assessments are completed and recordedaccurately
4. Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
5. Manage individual and team performance us...