We are an Advanced Oral Health Centre. Due to our exciting practice expansion to 17 surgeries, we are seeking a friendly, motivated, and enthusiastic member to join our wonderful team in Gloucester MyDentist. The ideal candidate should have fantastic communication and IT skills, as well as strong interpersonal skills. This position is for 42.75 hours per week, including evenings and weekend shifts, requiring flexibility.
Job Type: Full Time Permanent
Reception Duties & Safety
* Undertake daily opening and closing procedures including cash handling and banking procedures.
* Optimise diaries through efficient management processes, ensuring appropriate spread of appointment types throughout each day.
* Take action to fill cancellations immediately to reduce any potential surgery downtime.
* Optimise advancements in communication channels with customers such as email and SMS.
* Regularly check voicemails and email inboxes, ensuring responses within 24 hours.
* Share customer feedback with the Practice Manager, handle and diffuse complaints in the first instance, and highlight issues where appropriate.
* Adhere to all MyDentist procedures ensuring own and others' safety.
* Ensure waiting areas, corridors, stairs, and immediate external areas are kept clean, tidy, and free from slip and trip hazards.
* Read and comply with MyDentist safeguarding policy, health and safety policy statement, and handbook.
* Discuss treatment options with patients and offer patient choice.
Person Specification
* Excellent interpersonal skills.
* Customer service skills; previous experience of working on a busy reception in a customer-focused organisation is desired.
* Demonstrates flexibility.
* Able to build strong relationships with the practice team.
* Excellent verbal and written communication skills.
* Ability to use IT and operate computer-based systems; experience of using R4 is desired.
Application Deadline: 15/12/2024
Expected Start Date: 02/01/2025
Pay: From £27,000.00 per year
Schedule:
* Monday to Friday
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
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