Description
Details:
GB Retail Claims sits within the larger Corporate Risk and Broking (CRB) Business Unit.
The team is made up of colleagues in the UK (Ipswich) and India (Mumbai) who also work closely with other areas of the business to deliver excellent client service.
As a part of this team no two days will ever be the same with the opportunity to deal with a claim from cradle to grave. The claims being dealt with include:
1. Employers Liability
2. Public Liability
3. Personal Injury
4. Property
5. Disease
6. Traditional
7. Motor
8. Uninsured Loss Recovery
Through our thorough training programme all colleagues are given the opportunity to learn, grow and develop.
To be successful in this role you will be required to deliver high quality Claims Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.
Role & Responsibilities:
1. Allocation Management: Small allocation of low level claims handling.
2. Technical Knowledge: Understanding of Insurance Industry and claims handling.
3. KPI/SLA Management: Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.
4. Financial Management: Compliant with all aspects of the WTW financial processes. Adherence of reserving process within given authority.
5. Client Management: Deal with day-to-day client queries competently, and in line with WTW values.
6. Quality Management: Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum.
7. Mentoring & Coaching: Provide non-technical training and coaching as required.
8. Specialist Tasks: N/A
9. Data Analysis and reporting: N/A
Qualifications
Technical Requirements/Competencies:
1. Technical Knowledge: Understanding of Insurance Industry and claims handling.
2. KPI/SLA Management: Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.
3. Financial Management: Compliant with all aspects of the WTW financial processes. Adherence of reserving process within given authority.
4. Client Management: Deal with day-to-day client queries competently, and in line with WTW values.
5. Quality Management: Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum.
6. Mentoring & Coaching: Provide non-technical training and coaching as required.
7. Specialist Tasks: N/A
8. Data Analysis and reporting: N/A
9. Allocation Management: Small allocation of low level claims handling.
Behavioral Requirements/Competencies:
1. Focusing on Clients: Understands and anticipates clients' needs, builds relationships and provides insights and leading edge solutions/services to exceed expectations as a trusted partner.
2. Working in Teams: Works effectively and inclusively within and across teams by seeking and valuing different points of view.
3. Driving for Excellence: Strives for excellence and continuous improvement.
4. Fostering Innovation: Generates well-formed ideas; understands how models, theories, research and new concepts relate to future objectives.
5. Adapting to Change: Operates with a growth mindset and takes a positive approach.
6. Influencing Stakeholders: Builds relationships and takes account of the needs of multiple stakeholders.
7. Developing Talent: Develops, coaches and mentors talent to improve performance.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.
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