Job summary
Do you want to apply and further develop your IT technical skills in an Organisation that makes a difference to UK citizens lives? If so, we have an Application Operations Engineering vacancy within the Centralised Application Support Services (CASS) that spans DWP Digital.�
The primary role of CASS is to provide application operations that deliver continuity of service for our users across DWP Digital services. As part of this you will: �
1. Work collaboratively with teams across Digital Group to ensure smooth running of operational processes.
2. Affectively utilise Incident, Problem and Change and Release Management. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.
3. Be part of the DWP Estate transition from On Premise Hosting to the Cloud.
4. Be part of an Organisation that takes career development seriously working alongside other functions such as DevOps, Site Reliability (SRE) and other Engineering disciplines.
Please note this role requires you to pass��clearance. For further information, please see 'Selection process details'.
Job description
As a Senior Application Operations Engineer, you will be responsible for the support, management, maintenance and improve initiatives for a single application or a suite of applications. These systems which could range in technology, from Linux to Windows servers, SQL and Non-SQL databases, Cloud and On-Premise based servers and various third-party software. You will be an escalation point on application issues and work with other business and technical teams to assist with the ongoing reliability, performance, and support of those applications.��The duties include:��
5. You will share and follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community. �
6. Working closely with Lead Application Operations Engineers and the Process Team.
7. Develop and maintain strong working relationships with the Application Operations Engineers in your team and with other multi-disciplinary teams, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Level 2 Service Owners; Process Owners; external partners and suppliers; other Government Departments and many others.
8. Being an active member of Centralised Application Support Services function, taking a leading role on your team, sharing best practice and knowledge across the function.
9. Leading and championing continual service improvement across your team and other DWP areas ensuring the success of both technical and process improvements.�
10. You will be responsible for ensuring that the on-call rota for your services is up to date and complete.�
11. Undertake a leading role in the transition of new services into our department ensuring that systems are onboarded smoothly with the appropriate knowledge transfer.��
12. Undertake a leading role in the onboarding of new starters into our department ensuring that they are welcomed and supported throughout this process.�
13. Providing technical expertise by having advanced technical skills which allows you to pick up new issues or unusual changes and effectively handle them. You will effectively deal with escalations either from fellow team members or other stakeholders.�
There is a requirement for you to support your applications as part of a 24 hours a day, 7 days a week rota. This is on a week-by-week basis covering mornings, days and overnight.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
14. Technical Ability � Strong technical ability in a range of technologies and systems resulting in improvements to services.
15. Working Relationships � Proficiency of working within a team and with other stakeholders to ensure service outcomes are achieved.
16. Continual Improvement � Evidence of successfully implementing improvement initiatives from a technical and process angle.�
Behaviours
We'll assess you against these behaviours during the selection process:
17. Communicating and Influencing
18. Changing and Improving
19. Managing a Quality Service
20. Working Together
Benefits
Alongside your salary, the Department for Work and Pensions contributes towards you being a member of the Civil Service Defined Benefit Pension scheme.�
We also have a broad benefits package built around your work-life balance which includes:
21. Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
22. Generous annual leave � at least 23 days on entry, increasing up to 30 days over time (pro�rata for part time employees), plus 9 days public and privilege leave.
23. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
24. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
25. Family friendly policies including enhanced maternity and shared parental leave pay after 1 year�s continuous service.
26. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
27. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women�s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.�
Salary Information
Pay for this role is from �40,201 to �43,347.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.