We're excited to be looking for a Safer Homes Scheduling Operations Planner to join our team, supporting our fantastic Trades operatives to deliver a timely and efficient repairs service for our customers, promoting our 'first time fix' ethos.
Excellent attention to detail and organisation skills are a must as you'll effectively manage the operatives' diaries to make sure the right colleague is sent to the right job and that their day is planned in a way that reduces travel time, maximises productivity and is focused around delivering an exceptional customer service. That's what's at the heart of this role, making sure we do the right thing for our customers.
As well as our operatives, you'll also speak regularly over the phone to our contractors and suppliers to arrange delivery of services and equipment as well as our customers to keep them in the loop on when we'll be with them to carry out the service.
Want to know more about this exciting role that puts you at the heart of our repairs and service operations? We'd love to hear from you!
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.
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