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Job profile
The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.
The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics, and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research, and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.
We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements, and many roles can be suitable for dynamic working arrangements. This includes considering applications to work on a part-time, flexible, and job-share basis wherever possible.
Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website.
Job details
Job title: Service Desk Analyst
Job reference: REQ241000
Date posted: 30/10/2024
Application closing date: 17/11/2024
Location: Loughborough
Package: Technical Services grade 4 from £24600 to £28081 per annum. Subject to annual pay award.
IT Services
Full time, open ended
We’re currently looking for an experienced Service Desk Analyst to join our IT Department within our IT Support team.
Our IT Services are integral to the continued success of Loughborough University. We work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey.
We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world and we actively support professional development at all levels.
Job Purpose:
To apply in-depth technical knowledge to provide both reactive & proactive technical support and advice to users of University IT systems. The primary focus for this job will be to provide phone, in person, and email support for staff and students using the University’s systems.
To be successful in the role, you will have the following:
* Experience of IT support in a managed support environment
* Experience of working on a busy service desk and providing remote support.
* Must be educated to “A” level or equivalent in any relevant subject or equivalent experience
* Good oral communication skills and have an analytical approach to problem solving
We particularly welcome applications from women and marginalised minority communities as we are actively seeking to make our team more diverse.
Join us and you can expect:
* Generous annual leave allowance.
* Competitive pension schemes.
* A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
* We offer a range of family-friendly, inclusive employment policies.
* BUPA Cash Plan (100 scheme).
* Employee Assistance Programme.
* Season Ticket Loan Scheme.
* On Campus parking with charging points for electric vehicles.
* Fantastic range of sports facilities and preferential membership packages available.
* Fantastic CPD and inclusive resources for development.
For the full job description and person specification please see here.
For an informal discussion about this role please contact Gav Martin, by email g.martin@lboro.ac.uk.
Application closing date: 17 November 2024
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