Reed Technology are delighted to be working with dynamic and passionate SaaS company based in Reading with their search for a Service Desk Agent to join their fantastic team
Based in Reading
Salary: circa 30,000
Permanent
Key responsibilities:
* Provide remote technical support to all our clients across the Healthcare, Retail & Construction sectors
* Provide initial response to client tickets
* Update and manage support tickets to completion via our ITSM system
* Update client information on our CRM system (Salesforce - Service Cloud)
* Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients
* Adhere to the internal and external support SLA's
* Escalate client tickets when required
* Engage with client to deliver real insight & added value through case and ticket management
* Manage the complete supplier onboarding process, from initial engagement through to full use of the platform.
Key Skills:
* 1-2 years of experience supporting users in a customer-facing role, ideally in a B2B SaaS environment (but not essential)
* Excellent written and verbal communication skills
* Drive to deliver a client centric experience
* A hard-working individual who can work as a team and learn new skills
* Has the ability to continually self-learn and improve
* Healthcare, Retail or Construction experience preferred but not essential
* ITILv3 or above preferred
* Service Cloud experience preferred
* High attention to detail
If you are interested in this fantastic opportunity please apply online or for more information please contact me on