Credit Controller required for a 6-month temporary role for a public sector client.
Duration: March - September
Working Hours: Monday - Friday, 8.30am - 5pm, 37 hours per week
Reporting to the Accounts Receivable Team Leader, the main responsibilities of the role are to ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution.
You will be part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different council services, such as licensing fees, commercial rents, hire of school facilities, professional fees, or a variety of different service charges.
Responsibilities
1. Ensure that outstanding monies owed from external customers are paid on time and to agreed payment terms.
2. Pursue and monitor customer queries to ensure they are resolved as promptly as possible, which may involve liaising with other Council teams as well as external customers.
3. Manage your own area of accounts, monitor aged debt reports, and communicate with customers to maximize the collection of payment for current and overdue bills.
4. Negotiate and make recommendations on how best to recover or manage outstanding debts.
5. Accurately record customer billing information onto the computerised recording system.
6. Take payments over the telephone.
7. Produce monthly reports.
Requirements
1. A proven track record in credit control and collections work.
2. An up-to-date working knowledge of credit control and collections.
3. An understanding of financial billing and invoicing procedures.
4. Basic accounting skills and the ability to reconcile customer accounts.
5. Confidence with IT, including Microsoft Office and Accounts Receivable packages, and eagerness to use the latest technology.
6. Experience with accounts receivable packages; knowledge of Oracle accounts receivable is an advantage.
7. A sound understanding of how the requirement for Data Protection applies to Credit Control.
8. Excellent interpersonal skills, able to communicate effectively with a wide range of internal and external customers.
9. A confident and assertive telephone manner with a professional approach at all times.
10. Ability to communicate effectively with a range of different types of customers, including individuals and organizations.
11. Excellent written skills to enable you to write letters and emails daily.
12. Strong negotiation skills and the ability to resolve challenging cases to ensure the best possible outcome for PCC and the customer.
13. Willingness to work in the best interest of the team and develop your role within it.
14. Ability to prioritize your own workload and respond to changing priorities.
Please reach out if you are immediately available to start or have 1 week's notice.
49041LH
INDCC
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