My client is looking for a highly skilled and service-minded Service Engineer to strengthen their presence in the UK and Ireland. They are ideally looking for an engineer with superior technical understanding in automated, electromechanical, material handling & logistics solutions, including palletising systems. You will be multiskilled with knowledge of PLC fault finding as a minimum and have a proven service, customer-facing background.
Service Engineer Role:
Reporting to the European Service Manager and working closely with the UK Sales Engineer, the successful Service Engineer will be home-based covering the UK and Ireland. Responsibilities include:
1. Providing technical advice to ensure service contract requirements are met.
2. Engaging with customers to interpret their needs and architect technical solutions to meet their objectives.
3. Presenting solutions to engineers, business owners, and other stakeholders.
4. Completing technical inspections of material handling/palletising systems.
5. Discussing recommendations to maintain installations in perfect condition.
6. Arranging maintenance with customers, liaising with HQ and relevant subcontractors.
7. Planning and organizing daily workload to meet expected targets and deadlines.
8. Building and promoting strong relationships with new and existing customers.
Service Engineer Requirements:
1. Educated to HNC or equivalent in a relevant electrical/mechanical qualification.
2. Proven field service/customer-facing experience.
3. Previous experience with one or more of the following: automated palletising, material handling, process, packaging, conveyor, sortation machinery.
4. Previous experience of the sales process and understanding customer needs.
5. Excellent communication skills.
6. Great time management skills.
Service Engineer Package:
Salary base of £46k (OTE £50k+), overtime, mobile phone, company car, pension scheme: 3% employer - 5% employee, and 23 days holiday + bank holidays.
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