Introduction We are seeking a dedicated and driven Internal Account Manager to join our team. The successful candidate will be responsible for managing and nurturing relationships with our existing clients, ensuring their satisfaction and loyalty. This role requires a proactive approach to account management, with a focus on understanding client needs and providing tailored solutions. This role is home based with requirement to visit our Crawley and Horsham offices as required, and potential client visits. Key Responsibilities Develop and maintain strong relationships with existing clients, acting as their primary point of contact. Run a small book of small clients. Understand client needs and objectives, and provide solutions that align with their goals. Monitor client satisfaction and identify opportunities for improvement. Collaborate with the sales team to identify upsell and cross-sell opportunities. Prepare and deliver regular account reviews and performance reports. Ensure timely and accurate communication with clients regarding product updates, changes, and any issues that may arise. Resolve client issues and escalations promptly and effectively. Provide support to the sales team in the preparation of proposals, contracts, and presentations. Stay up-to-date with industry trends and developments to provide informed recommendations to clients. Participate in regular team meetings and contribute to the development of account management strategies. Key Attributes Client-focused: Always puts the client's needs first and strives to exceed their expectations. Proactive: Takes initiative to identify and address client needs and potential issues before they become problems. Resilient: Able to handle challenging situations with grace and professionalism. Results-oriented: Driven to achieve and exceed targets and goals. Collaborative: Works effectively with colleagues across different departments to achieve shared objectives. Qualifications and Skills Proven experience in account management or customer relationship management roles. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Familiarity with CRM systems and reporting tools. Other Ability to self-regulate Any other tasks that the General Manager, or the Company Directors feel are appropriate