Job Title: Customer Experience Administrator
Location: Outskirts of Hove - free employee parking available!
Contract: Permanent, Full Time
Salary & Benefits:
1. Annual Salary: £25, - £26, + team bonus
2. Bonus & Incentives: Bonus scheme, paid training, well being support
3. Enhanced Benefits: Hybrid working, dog-friendly office, employee product discounts
4. Long-term Rewards: Increased holiday entitlement with long service
Our client is committed to delivering an exceptional customer experience. They're looking for someone passionate about customer satisfaction to join their team!
Key Responsibilities:
5. Deliver top-tier customer service by promptly resolving inquiries and issues
6. Take ownership of customer requests, ensuring timely and accurate resolutions
7. Build strong relationships with customers, providing tailored support and expert guidance
8. Utilise your product knowledge to offer advice and elevate the customer experience
9. Identify opportunities to improve processes, enhancing service and efficiency
10. Collaborate with internal teams to resolve complex issues, ensuring seamless service
11. Stay updated on product developments and industry trends through internal training
12. Maintain accurate documentation of customer interactions and resolutions
Why Join Them?
13. Supportive Environment: Work with a collaborative team that values growth and teamwork
14. Flexible Working: Benefit from a hybrid working model that supports work-life balance
15. Unique Office Perks: Enjoy a dog-friendly office that creates a welcoming and relaxed atmosphere
16. Exclusive Discounts: Access employee discounts and special offers on products
17. Recognition & Rewards: Hard work is rewarded with a bonus scheme that celebrates dedication and achievements
18. Development Focused: Paid training to enhance your knowledge and skills
19. Loyalty Benefits: Enjoy increased holiday entitlement with long service
What We're Looking For:
20. Experience: Previous customer-facing role experience, ideally in a busy customer service setting
21. Communication Skills: Excellent written and verbal communication with a friendly, professional manner
22. Problem Solving: Strong problem-solving skills and a commitment to go the extra mile for customers
23. Adaptability: Able to thrive in a fast-paced environment and prioritize tasks effectively
24. Technical Proficiency: Familiarity with CRM systems and other relevant software
25. Attention to Detail: Accurate and thorough when documenting customer interactions
26. Positive Attitude: Enthusiastic and passionate about delivering exceptional service
If you're ready to make a difference in customer experience and join a supportive, inclusive team, apply now !
Note: Office Angels is an equal opportunity employer and is recruiting for this position on behalf of our client. Due to high application volumes, only candidates selected for further consideration will be contacted within 5 days. If you do not hear from us within this period, please check our website for more opportunities at .
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.