Customer Co-ordinator
NOCN is seeking to recruit a Customer Co-ordinator to work on a full-time permanent basis as part of the Product and Services (Job Cards) team in King's Lynn.
NOCN Group’s Core Proposition:
NOCN Group delivers globally relevant skills solutions that drive innovation and growth in the following sectors:
* Construction and the built environment;
* Engineering, manufacturing, and the green economy;
* Health and social care, education, and management; and
* Preparation for Life and Work.
Our mission is to empower people worldwide by equipping them with the skills needed to unlock their potential while enabling organisations to thrive. We are committed to improving global productivity, sustainability, social mobility, and inclusivity.
Joining NOCN Group means becoming part of a dynamic, internationally focused educational charity dedicated to creating social impact on a global scale. Discover more about the many benefits of working with us on our website:
NOCN Group has been named amongst the Best Medium-sized Organisations in the UK as one of Sunday Times’ Best Places to Work 2024 list.
Purpose and Objectives:
* Responsibility for the delivery of a professional customer experience - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services.
* A Customer Co-ordinator will work within NOCN Group, providing a front-line and professional service to all customers across all business functions.
* Dealing directly with Centres to address scheme enquiries, account enquiries or in support of their customers’ applications.
* Dealing with learners and Centres across NOCN.
* Dealing directly with individual customers in support of scheme applications or providing advice and guidance about scheme rules and qualifications.
* Dealing directly with employers seeking advice and guidance regarding the scheme and or learners.
* Dealing with internal customers – building relationships and working in partnership with the Product and Quality Assurance Teams, and other front-line staff in NOCN Group.
* Processing the financial elements of the schemes, including taking payments, validating application forms, and inputting data, all of which ensures an excellent customer experience, GDPR compliance and maximisation of income accuracy.
About you..
The ideal successful candidate will need to meet the following must have criteria:
* Educated to Level 2 in Literacy and Numeracy.
* Experience of working with diverse customers and stakeholders.
* Experience building relationships with customers through regular phone and email contact.
* Experience of effective collaboration with team members.
* Knowledge of Microsoft office product and similar software.
Useful to have criteria:
* Customer Service Qualification.
* Experience of working with card schemes/or awarding organisations.
* 2+ years’ experience working in a demanding customer service role.
* Knowledge of the construction/education sector.
Application Instructions:
If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter, explaining why you are the best fit for the role, to: recruitment@nocn.org.uk
Please specify the role that you are applying for in the subject header of the email.
As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
The full Job Description/Person Specification and Equal Opportunities Monitoring Form can be downloaded from our website at: