Job Description:
In this role, you will be reporting into the ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers' business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.
Key Responsibilities
Platform Development & Configuration:
* Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows.
* Configure, support & maintain core applications such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.
Technical Leadership & Collaboration:
* Serve as a technical lead providing guidance & best practices.
* Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions.
* Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions.
Innovation & Continuous Improvement:
* Stay current with ServiceNow best practices & industry trends to promote innovation.
* Develop proof of concepts (POCs) for new ServiceNow features & capabilities.
* Lead cross-team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers).
System Administration & Support:
* Perform regular system & application maintenance, ensuring optimal performance & stability.
* Troubleshoot & resolve issues, providing timely & effective support to end-users.
* Conduct system audits (when required) & prepare comprehensive documentation.
Training & Documentation:
* Create technical documentation, including design documents, process flows & user guides.
* Maintain ServiceNow specific technical documentation within ServiceNow knowledge base & customer systems (as appropriate).
* Train & support end-users on ServiceNow functionalities & best practices.
Must Have Skills
* Able to commute to the central Leeds office.
* Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead developer role.
* Extensive experience with ServiceNow development, including Scripting (JavaScript, Glide).
* Strong understanding of ServiceNow modules such as ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
* Good understanding of ServiceNow out of the box architecture.
* Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
* Excellent analytical & problem-solving skills, with a strong attention to detail.
* Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
* ServiceNow Certified System Administrator (CSA).
* ITIL v4 qualified.
Preferred Skills
* Experience with Agile/Scrum methodologies & tools.
* Good understanding of ServiceNow modules such as ITOM, CSM & SPM.
* Good understanding of the Atlassian products, such as Jira & Confluence.
* Good understanding of authentication methods used within ServiceNow.
* Certified Implementation Specialist (CIS), or other relevant certifications.
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