About Us WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone. Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis. Responsibilities Obtain and maintain certification in WFS Product Suite applications required to perform the role Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing) Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools. Handle complex issues including administrative and configuration challenges with minimal assistance Communicate roadblocks and see out guidance in a timely manner Write complex formulas that leverage mathematical and/or programming skills Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements Identify and escalate out of scope requirements to key stakeholders Support the confirmation and refinement of customer business requirements with key stakeholders Responsible for participating and eventually leading, in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams. Understand project scope and implementation approach for assigned projects Learn how to estimate work effort and communicate with key stakeholders on the project Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software Deliver projects and tasks on time and within budget by effectively managing workload Attend and participate in team meetings Follow established processes and best practices to continuously improve skills Provide project status updates to key stakeholders both internally and externally Partner with internal teams during project phases to ensure successful customer implementation Collaborate with the WFS team to ensure thorough testing of the customers’ requirements Assist with roll-out and go-live activities, including data migration and system setup Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences. Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives Understand the customer needs in the development of strategic plans Troubleshoot issues and escalate problems to appropriate team members Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets Ensure adherence to WorkForce Software's established documentation standards and methodologies Identify opportunities to improve our product offerings based on customer feedback. Manage Customer expectations with relevant communication during key phases of the project life cycle Document and communicate out of scope requirements and delays to the appropriate team members Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status Investigate issues reported during customer testing phases, including tracking and reporting defects Mentor junior team members Requirements 2-4 Years experience in software implementations Minimum 2 years’ experience with programming language, preferably JavaScript and/or SQL Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools Experience in implementing or training on a packaged software system or highly complex internally developed application Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions Strong communication skills both written and verbal Possesses basic problem-solving skills Experience or ability to read/write SQL and write simple queries Knowledgeable of and understand common implementation principles and lifecycle Capability to exercise mature judgement Demonstrates technical aptitude to learn quickly and adapts to new circumstances Ability to work on a dynamic, customer-focused team and establish excellent working relationships Demonstrates a strong desire to grow functionally and technically as a professional consultant Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus Logical and technical mindset that can analyze problems and identify root causes Awareness of HCM applications and business processes Experience providing application support for complex software systems, preferred Programming experience utilizing JavaScript, C#, C++ or 4GL Familiarity with a report writer such as crystal reports, Cognos, actuate, etc. SQL report creation experience, preferred Work flexible hours All other duties as assigned Travel Must be able to travel up to 50%, with the potential for international travel Education Bachelor’s degree in related field or equivalent years of experience. This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities. WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831. WorkForce Software is an Equal Opportunity Employer.