Glasgow Ref: VA2589 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Join Our Team in Glasgow Are you a friendly, proactive, and customer-focused professional? We’re looking for a Customer Service Advisor to join our team in Glasgow As the first point of contact for our customers, you’ll play a key role in delivering exceptional service, managing enquiries, and ensuring a smooth customer experience. What You’ll Do Welcome customers with a warm and professional approach. Handle incoming calls, directing them efficiently to the right team members. Keep customers informed about the progress of their vehicle repairs. Manage bookings and appointments, ensuring smooth scheduling. Update the CRM system accurately with customer details and interactions. Assist with general enquiries, providing helpful and friendly support. Maintain an organised, inviting reception area to enhance the customer experience. Support administrative tasks, such as record-keeping and filing. What We’re Looking For We need a customer service superstar who thrives in a fast-paced environment and enjoys interacting with people. Previous experience in customer service or reception (automotive experience is a bonus but not essential). Excellent communication and interpersonal skills – a natural people person Ability to multitask and stay organised in a busy setting. Proficiency in Microsoft Office and basic computer applications. Strong attention to detail and accuracy when handling customer information. A professional, calm, and solution-focused attitude, even under pressure. Ready to Make a Difference? If you love providing top-tier customer service and want to be part of a dynamic, friendly team, we’d love to hear from you Apply today and start your journey with us in Glasgow