Company Description
Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.
• An opportunity to be with world’s preferred hospitality company.
• Captivating and rewarding experience working alongside passionate professionals.
Range of exclusive Heartist Benefits.
Job Description
Primary Responsibilities
Front Office Operation
* Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
* Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
* Conduct daily briefings and ensure that all pertinent information is well received by team members.
* Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
* Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
* Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
* Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
* Liaise with Finance Department to ensure that credit procedures are properly carried out.
* Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
* Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
* Make courtesy calls to VIPs, long stay and corporate guests to obtain feedback and pro-act to handle any lapses in service standards.
* Handle all guest correspondences and ensure prompt follow-ups.
* Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
Team Management
* Interview, select and recruit Front Office employees.
* Identify and develop team members with potential.
* Conduct performance review with the team.
* Constantly monitor team members’ appearance, attitude and degree of professionalism.
* Prepare detailed induction programs for new employees.
* Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
* Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
* Prepare payroll and gratuity reports.
* Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
Other Responsibilities
* Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
* Be well versed in hotel fire & life safety/emergency procedures.
* Attend all briefings, meetings and trainings as assigned by management.
* Report for duty on time wearing clean and complete uniform at all times.
* Maintain a high standard of personal appearance and hygiene at all times.
* Perform other reasonable duties assigned by the Management of the Hotel.
Discover a world where life pulses with passion.
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