Forest Health Care is seeking a motivated and organised individual to join our expanding team as a Medical Secretary. This is an exciting opportunity to contribute to the smooth running of our GP practice and play a vital role in delivering exceptional care to our patients. Whether you have previous experience in a healthcare setting or are looking to develop your career in this field, we welcome applications from individuals with a strong work ethic and a passion for supporting patient care.
Key Requirements:
* Excellent communication and interpersonal skills
* Strong organisational abilities and the capacity to manage a high workload
* Good working knowledge of Microsoft Office 365
* Ability to work independently with minimal supervision
* NHS secretarial experience is desirable though not essential as training will be required.
We offer opportunities for personal development to further enhance your skills in line with the needs of the practice.
If you are a proactive and detail-oriented professional looking for a rewarding role, we would love to hear from you.
Part-time position, up to 30 hours per week. Availability for an 8:00 AM start and a 6:00 PM finish is required, with flexibility for holiday cover. Applicants are encouraged to detail their preferred work pattern and hours in their application.
Applications may close early if we find the right candidate!
Main duties of the job
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Job responsibilities
Primary Key Responsibilities
* Typing letters, reports and associated documentation as required
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* Managing all enquiries in an effective manner
* Maintaining an accurate referrals database
* Actioning all incoming email
* Processing calling letters as requested
* Scanning patient related documentation and attaching scanned documents to patients healthcare records
* Inputting data into the patients healthcare records as necessary
* Processing referrals using the electronic referral system (ERS)
* Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
* Coding data on the clinical IT system
* Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
* Managing all administrative queries as necessary
* Carrying out system searches as requested
* Maintaining a clean, tidy, effective working area at all times
* Supporting all clinical staff with general administrative tasks as requested
Secondary Key Responsibilities
* Partake in audit as directed by the audit lead
* Produce meeting agendas and record the minutes of meetings
* Complete opening and closing procedures in accordance with the duty rota
Person Specification
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Strong audio typing skills
Other Requirements
* Flexibility for an 8:00 AM start and a 6:00 PM finish
* Flexibility for holiday cover.
Qualifications
* Educated to GCSE in Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
* Level 3 trained in Medical Terminology
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting as a medical secretary
* Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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