Title: 2nd Line NOC EngineerLocation: Ledbury, UK (Hybrid)Position Type: Full-TimeSalary: £40,000 - £50,000 DOEAbout Us:We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury.Job Description:As a 2nd Line NOC Engineer, you will play a crucial role in ensuring the stability, performance, and security of our clients' networks. You will be responsible for monitoring, troubleshooting, and maintaining network infrastructure, providing second-line support to resolve complex technical issues, and working closely with other team members to deliver exceptional service.Key Responsibilities:
1. Monitor and maintain network infrastructure to ensure optimal performance.
2. Troubleshoot and resolve 2nd line technical issues, escalating to 3rd line support when necessary.
3. Conduct regular system and network health checks.
4. Collaborate with the 1st line support team to provide efficient and effective resolutions.
5. Perform network upgrades and maintenance activities as required.
6. Document technical issues and res...