We are looking for a Commercial Support Coordinator to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days on site and 2 days from home.
You will work with our customers and internal teams across the Frontier business, supporting the regional sales teams, as well as helping coordinate the Commercial Support Assistants. You will work closely with Sales Managers and Regional Sales Managers to provide customer service and coordinate commercial administrative support.
The Benefits
1. Competitive salary
2. Opportunities for a mixture of home and site working (to be agreed with Line Manager)
3. 25 days holiday per calendar year with option to purchase 5 more days
4. Dedicated Learning & Development team to support you and your career
5. Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
6. Increased Maternity, Paternity & Adoption leave benefits for eligible employees
7. Life Assurance scheme and pension plan with employer contributions of up to 7%
8. Up to two days paid volunteer leave per year (only applicable to permanent employees)
9. The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
10. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
11. Able to communicate with impact at every level
12. Strong, confident telephone manner
13. Proven attention to detail
14. Knowledge of UK arable farming is desirable
15. Proven IT skills, including Microsoft Office
16. Excellent organisational and administrative skills
17. High standard of numeracy and literacy
18. Able to work co-operatively with others and without supervision
19. Work to put the customer at the heart of everything we do
20. Self-motivated and tenacious
21. Flexible approach to work and managing changing priorities
22. An effective team player
23. Experience in managing small teams is desirable but not essential
24. A solution-focused attitude
Your Role
As a Commercial Support Coordinator your role will involve:
25. Supporting and coordinating the team of Commercial Support Assistants
26. Managing the hiring of Sample Collectors in preparation for our harvest season and managing their day-to-day activities once employed.
27. Managing and resolving incoming phone calls and emails from Customers in a professional manner
28. Proactive customer communication, service follow-up and collection of cropping information
29. Managing queries and issues through to resolution, within agreed SLA timeframes
30. Liaising with customers regarding all Precision Services product lines
31. Attending relevant training events and team meetings
32. Creating customer insight reports for Area Sales Managers
33. Email and telephone support for Area Sales Managers
34. Commercial campaigns via telephone, email and events to support sales generation
35. Accurate data input and management using Microsoft Office packages and bespoke systems
36. Managing the collation of cropping information from customers