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IT Support Team Leader
Location: Derbyshire
Employment Type: Permanent
Salary: to £30,000 (DOE)
IT Support Team Leader needed for a permanent position in Derbyshire (approx 10 miles north of Derby). Start ASAP in Spring 2025.
A fantastic opportunity for a hands-on IT Support Team Leader to manage a small team in an IT Support / Service Desk / Helpdesk environment.
Key Responsibilities:
* Managing / leading a small team of IT Technicians who provide day-to-day technical support for multiple sites across the UK.
* This is a ‘hands-on' technical role, responsible for managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
* Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
* Setting up end-user hardware using imaging and automated Device Management systems.
* Using IT Service Desk logging systems and Remote Support Tools.
* Supporting IT projects including software/hardware upgrades and rollouts.
* Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
* Full UK Driving Licence and own vehicle preferred.
Benefits:
* Salary to £30k (DOE)
* 25 days Holiday (+ BHs)
* Pension
* Life Assurance
* BUPA Medical/Dental
* Training & Professional Development
* More.
Seniority Level:
Mid-Senior level
Job Function:
Customer Service
Industries:
Administrative and Support Services
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