About the role
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to joinone of their friendly telephone teams.
In the role customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialisttalking to them and being the voice of Coventry Building Society, is the main focus. Its reallyabout about having great conversations (no scripts), beingcustomer focusedwith a passion for providingexceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the momentdecisions.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but thisisn'ta sales based role!
Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with matched contributions
Life assurance (6 times annual salary)
Ability to buy and sell holiday allowance
Maternity, paternity and shared parental leave
Extensive wellbeing support
My Lifestyle retail discounts
Find out more about the fantastic benefits of joining Coventry Building Society here
After training this role operates on a hybrid basis with at least 2 days in our Coventry office.
About you
For this role youlllike talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customers enquiries.Coping with pressures and problem solving will be a parts of the role so youll be a professional and committed person with a flexible, teamfocusedapproach.
To be successful in this role its essential you have: Are alreadyin a customer service focused role,providing a great service in a busy environment.
Excellent communication skills with the confidence to talk to lots of different people
Haveexperienceof handling challengingand/ orcomplex customers enquiries.
Desirable experience will include: Experience of working in a telephone environment
Mortgage or a business to business experience
About us
Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch - Coventry Building Society (coventrycareers.co.uk)
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