Head of Fraud Operations & Strategy
Starling Bank Southampton, United Kingdom
Hello, were Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Were a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. Were a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
About the role:
The Head of Fraud Operations & Strategy is responsible for overall management of the Fraud Operations teams, leading and setting the strategic direction & vision of the Fraud teams and leading the delivery of multiple complex projects in this fast-paced division. This role will lead the development, implementation and continual refinement of the banks fraud prevention, detection, and response strategies.
As a leader, the Head of Fraud Operations & Strategy will work with the Fraud Operations teams to establish a proactive fraud management culture, leveraging cutting-edge technologies, data analytics, and industry best practices to minimise risk, prevent customer harm and ensure regulatory compliance. The role will be responsible for ensuring all activities are conducted in line with the Banks risk appetite and in full compliance with all regulatory requirements.
Location:
Were looking for this position to be based in either London, Cardiff, Southampton or Manchester. As a Senior Leader within the department, well be looking for onsite presence in all sites with a minimum of 10 days per month spent in the office.
Responsibilities:
* Lead the Fraud Prevention, Investigation and Fraud Claims teams.
* Lead the Fraud Strategy & Change teams.
* Develop and implement a comprehensive fraud operational strategy aligned to the banks overall risk management framework to actively reduce fraud losses to the bank and customers.
* Ensure all fraud prevention activities comply with relevant UK (and where necessary international) regulations, industry standards, and internal bank policies.
* Lead the identification and mitigation of fraud risks, advising on measures to improve and reinforce systems and processes in order to keep our bank and customers safe.
* Maintain an awareness of typologies within Financial Crime and build relationships with the sector to establish best practice.
* Understand regulatory requirements and horizon scan to ensure the bank is prepared, identifying any business opportunities that come from such developments.
* Ensure alerts are responded to with a high level of quality, in a timely manner and that appropriate resourcing is in place to handle the workload.
* Lead the continual improvement of the control environment to focus the teams on the highest risk areas and reduce false positive alerts.
* Liaise with regulatory bodies, law enforcement, and industry associations to stay abreast of emerging fraud trends and regulatory changes.
* Recruit and develop the Fraud Operations management team.
* Provide assurance through data and reporting to internal committees and external regulatory bodies.
* Develop capacity and capability to deliver a highly skilled, high performing, efficient and sustainable workforce.
Requirements:
Behaviours & Competencies:
* Strong people leadership skills with the ability to motivate and inspire senior managers and teams across a complex operation.
* Expert in fraud regulation and fraud strategies.
* Ability to build and maintain good working relationships with Customer Support, Engineering, Data, and the Second line of defence.
* Collaborative working style and customer focused, placing the end customer at the heart of all decisions.
* Personal resilience, interpersonal credibility and integrity.
* Analytical and flexible thinking style, adapting quickly to change and a fast-paced environment.
* Ability to report effectively to Executive Level.
Skills & Experience:
* Subject Matter Expertise - Fraud.
* Sound understanding of risk and compliance and how to implement a risk culture.
* In-depth knowledge of UK Financial Crime regulatory guidelines.
* Proven track record of driving continuous improvement.
* Operational and organisational change management.
Benefits:
* 25 days holiday (plus take your public holiday allowance whenever works best for you).
* An extra days holiday for your birthday.
* Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
* 16 hours paid volunteering time a year.
* Salary sacrifice, company enhanced pension scheme.
* Life insurance at 4x your salary & group income protection.
* Private Medical Insurance with VitalityHealth including mental health support and cancer care.
* Generous family-friendly policies.
* Incentives refer a friend scheme.
* Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health.
* Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships.
Starling Bank is an equal opportunity employer, and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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